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Contributor I
November 27, 2017
Answered

Sonos + Alexa + Spotify - commands recognized, but cannot add spotify to Alexa

  • November 27, 2017
  • 18 replies
  • 9426 views
When I ask Alexa to play something on Spotify, "Alexa, play Purple Rain on Spotify", the command is recognized, but then Alexa says you need to link your Spotify account to Alexa. When I try to link my Spotify account in Alexa/Music,Video, and Books, the app says App Support Unavailable.
What am I doing wrong here?
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Best answer by spiraljacobs
Okay, never mind...it works now. There were two Spotify accounts for some reason with googlemail and google addresses...sorted! Works! Thanks for the help!
Now, how do I get it to play on groups...

18 replies

Ryan S
Retired Sonos Staff
November 28, 2017
Should I understand given your answer that there are currently no plans of fixing (or working around) this limitation with Spotify in the near future?

Thanks for clarifying! We don't have any specific plans announced regarding this. I'll make sure to pass on your interest on this one to the team.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
Lyricist I
December 5, 2017
Another issue with the new feature from today (maybe the Sonos reps might want to set up a dedicated thread for bug reports) is that asking Alexa to start a song from Spotify will stop any current playback if Spotify is already playing on another Sonos device in a different room...

Probably an issue with authorizations as the system can't tell that it's the same ecosystem, but very annoying. Hope it will get fixed soon.


I have the exact same problem, and it makes the whole setup unworkable. It needs to be thought through as anyone with multiple control devices using spotify integration will have this issue. Does Sonos really think this is good enough?
UKMedia
December 5, 2017
Okay, never mind...it works now. There were two Spotify accounts for some reason with googlemail and google addresses...sorted! Works! Thanks for the help!
Now, how do I get it to play on groups...


Do you mean Sonos groups? If so just create a group within the Sonos App and then direct via voice control for music to play on any Sonos player in that group and it'll output to all players in that group. e.g. Create a Sonos group of Kitchen Sonos, Lounge Sonos and Bedroom Sonos and then ask 'Alexa, play soft jazz on Kitchen Sonos' and all players in that group will output soft jazz. (In this example, if Kitchen Sonos is a Sonos One, then you don't need to specify the room name just say 'Alexa, Play soft Jazz' and it will output to the group.
Remember: Sometimes Red Wine helps :)
Lyricist I
December 6, 2017
I go to settings and there are two services there: Amazon and Tunein. I click on the "choose default music services" button and then click on Spotify. After clicking done, it then takes me back to the previous page and Amazon is still my default service. I have a Spotify premium account.
UKMedia
December 6, 2017
I go to settings and there are two services there: Amazon and Tunein. I click on the "choose default music services" button and then click on Spotify. After clicking done, it then takes me back to the previous page and Amazon is still my default service. I have a Spotify premium account.

Try Smart Home>Devices>Discover, then select Music, Video & Books>Spotify>GO to Spotify App, does it take you to your correct Spotify account? If yes, then try again to set Spotify as your default music source.
Remember: Sometimes Red Wine helps :)
Lyricist III
December 13, 2017
Should I understand given your answer that there are currently no plans of fixing (or working around) this limitation with Spotify in the near future?

Thanks for clarifying! We don't have any specific plans announced regarding this. I'll make sure to pass on your interest on this one to the team.


I too would love to see this fixed as I often have more than 1 stream of Spotify playing around the house on different speakers. Having to use the app to do this defeats the purpose of having Alexa integration.
Lyricist I
December 21, 2017
Agree with William_37. At the moment i feel like i wasted my money on the 2 new Sonos ones for my kid's bedrooms. They can't voice activate 2 different albums on spotify as one knocks out the other. And Alexa won't play from local music. So the only way i can put on different bedtime music for both my kids is to do at least one of them from my Sonos App. I bought the Ones so i didn't have to go looking for my phone every bedtime! The whole integration can't support multiple voice-activated streams in a large house unless you pay for multiple subscriptions on for example both Spotify and Amazon music. Just seems like a total oversight.
Lyricist II
December 29, 2017
I also look forward to being able to start multiple zones via voice control.