Contributor I

Sonos Alexa integration broken since S2 update. Help!

Forum|Forum|6 years ago
June 20, 2020
49 replies
3988 views

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later.

This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service.

Can anyone please suggest a fix?

I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everything Amazon related and re-logged in making sure it’s the same account. None of my devices have duplicated names.

Maybe if there were a way to make my network forget the system and I could start again so I can do the initial setup once more?

Also, Google Assistant works okay, though I would prefer to use Amazon Alexa. I’m too familiar with it now… and I keep saying Alexa instead of Hey, Google!

I cannot figure out how to fix this!!

Please help.

Thanks,

Dan

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Show previous replies

K

karlfromkent

Lyricist II

@SonosManu good news. Maybe they had server related issues between Sonos and Amazon over the weekend?

G

graeme_m

Lyricist II

Working now, the fact that this has affected so many customers over the weekend, it warrants a comment from Sonos detailing the cause and fix. Glad it's fixed, but Sonos customers communication needs to improve.

O

OCDan1Author

Contributor I

Update.

Managed to get everything working again, with the added bonus of Spotify playing other songs automatically after it finishes the song I asked for. This is a feature I thought had long died on my system as all the settings were set to make that happen but it never did.

Shortly after I fixed it, I was met with silence when requesting a song…

I left this for a couple of hours, tried to ask again and it worked again. Buggy system to say the least but all setup again.

Communication from Sonos to acknowledge a known issue over the weekend would have stopped many people from pulling their hair out!

G

graeme_m

Lyricist II

Worked last night for a period of time, today it is no longer workings. Seriously, shockingly bad quality control and customer management from Sonos. 😡🤬😡

D

ddarugna

Lyricist II

My Alexa is connected and working with my sonos beam and all connected devices on alexa.

The issue is to play spotify. Alexas says: here is spotify.. or playing songs by artist from spotify but nothing really happens..

Reinstalled everything but nothing worked out..

When connecting with Google assistant it works fine.

I have the same issue as above, works fine with Apple Music but not with Spotify, My echo devices work fine with Alexa, it’s only when I use Alexa to play Spotify on my Sonos.

I even tried to ask Alexa from my echo to play on a Sonos device, it doesn't work neither.

UPDATE:

I changed to google assistant couple of days ago and it was working very well so far, BUT..

Today I moved back my Sonos Beam to Alexa and its all working... I did this dozens of times before and it was not working.. and now its simply accepting my voice commands and playing spotify with no issue.

D

ddarugna

Lyricist II

Strangely enough it just worked now!

Yes... its back to nornal !

R

raydafunk

Lyricist I

Strangely enough it just worked now!

Yes... its back to nornal !

Same here, glad it’s back to normal, it has been driving me crazy

Paul A

Retired Sonos Staff

Hi,
Thank you everyone for the feedback and sounds like everything are now working.

If you still have further questions and or concerns, please do not hesitate to reach out. We’re always here to help.

Thanks,

Help others find useful content by clicking the like button and selecting the best answer to your question

T

Tim Hallman

Lyricist I

I might have ran across a fix for the problem of upgrading to Sonos s2, then the google assistant will not work, or connect to the devices. IT seems the original Sonos S1 app was still in control of Google Assistant.

The basic procedure involves RESETTING both apps (SONOS S1 AND SONOS S2). After successfully resetting BOTH APPS, go into the Sonos S2 app and try to once again to add the Google Assistant service.

Go into the Original Sonos S1 App. You will see the following screen:

Go into the New SONOS S2 App and click onto the Settings icon:

After successfully resetting both apps, try to now add the Google Assistant service in the Sonos S2 app. Good Luck.

mdwhitaker

Contributor II

Has anyone had any joy sorting this as yet?? I’ve got nowhere with it - trying to enable the sonos skill in the alexa app results in it telling me to register my speakers with my Sonos account and there’s no way of getting past that stage (they’re all registered… they’ve also been de registered and re registered in an attempt to sort this). I’ve tried most of the above (logging out, de registering, etc etc etc.) I’m not about to go through the whole process of deleting every app and device, given the amount of integration with other smart devices I have. It’s clearly a bug in the Sonos Skill with Alexa, not to do with any of our set ups.

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