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OCDan1
Contributor I
June 20, 2020

Sonos Alexa integration broken since S2 update. Help!

  • June 20, 2020
  • 49 replies
  • 3988 views

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later.

This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service.


Can anyone please suggest a fix?

 

I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everything Amazon related and re-logged in making sure it’s the same account. None of my devices have duplicated names.

Maybe if there were a way to make my network forget the system and I could start again so I can do the initial setup once more?

Also, Google Assistant works okay, though I would prefer to use Amazon Alexa. I’m too familiar with it now… and I keep saying Alexa instead of Hey, Google!


I cannot figure out how to fix this!!

 

Please help.

 

Thanks,

Dan

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    49 replies

    Show previous replies
    UKMedia
    UKMedia
    July 6, 2020

    Has anyone had any joy sorting this as yet?? I’ve got nowhere with it - trying to enable the sonos skill in the alexa app results in it telling me to register my speakers with my Sonos account and there’s no way of getting past that stage (they’re all registered… they’ve also been de registered and re registered in an attempt to sort this). I’ve tried most of the above (logging out, de registering, etc etc etc.) I’m not about to go through the whole process of deleting every app and device, given the amount of integration with other smart devices I have. It’s clearly a bug in the Sonos Skill with Alexa, not to do with any of our set ups.

    Is your system S1 or S2?  If S2, have you removed the S1 App?

    Remember: Sometimes Red Wine helps :)
    mdwhitaker
    mdwhitaker
    Contributor II
    July 6, 2020

    Hi, I’m on S2 with Arc and Play:1’s. Yes removed S1.

    i removed play:1’s from S1 before downloading S2.

    play:5 was removed and haven’t set up a separate S1 system with it as yet.

    UKMedia
    UKMedia
    July 6, 2020

    A long shot but can you log out of all Amazon Apps on your device and then try to Enable the Sonos Skill again.  My S2 system is working fine - sorry no help for you! ;)  Can you also check that your location is still correct in your Sonos profile on https://www.sonos.com/en-gb/home

    Remember: Sometimes Red Wine helps :)
    mdwhitaker
    mdwhitaker
    Contributor II
    July 6, 2020

    Yeah, sadly I’d already tried that - I logged out of all amazon apps on every device. No joy. Thank you for trying though!

    Address is all set up correct in my account.

    I think there must be a bug that’s affecting switching from S1 to S2 app… but it’s strange that some are getting on ok and others not

    UKMedia
    UKMedia
    July 6, 2020

    Indeed, I had no issue with the move to S2.  I wonder if there is another bug. Can you submit a diagnostic and post the number in this thread.

    Remember: Sometimes Red Wine helps :)
    mdwhitaker
    mdwhitaker
    Contributor II
    July 6, 2020

    Ok, so I’ve managed to sort it - I set up the S1 app with my Play:5 Gen 1 - having got the arc and sub I’d not planned to use the Play:5 seeing as it would be its own system, and had deleted S1.

    I then tried to link the Alexa Sonos skill to my account. It now recognised that I had 2 systems: living room (S2 arc, sub etc) and office (S1 play:5) and asked which I wanted to continue.

    selected living Room and looked as though all was well - but initially said it couldn’t link at this time, try again.

    Did that and: success!! Linked. Searched new devices and claimed none were found, but the living room was now showing in list of devices.

    UKMedia
    UKMedia
    July 6, 2020

    ,😁

    Remember: Sometimes Red Wine helps :)
    mdwhitaker
    mdwhitaker
    Contributor II
    July 6, 2020

    Thank you for suggestions! I probably wouldn’t have kept trying different things otherwise!

    Glim
    Lyricist I
    July 15, 2020

    I’ve been following this thread and was having similar Alexa-Sonos integration issues. Where Alexa kept saying the device was offline. I’ve followed most of the steps previously mentioned from logging out on all Amazon apps, de-registering devices on the Amazon site, rebooting the Sonos devices (per Sonos Support), stop-starting the Alexa Sonos skill.

    In my case, the one thing that actually worked and solved my issue was factory resetting the actual echos devices within the Alexa App. I’m unclear if its that one discreet step or a combination. Eitherway, this is another option to explore if your'e still stuck.

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