Contributor I

Sonos Alexa integration broken since S2 update. Help!

Forum|Forum|6 years ago
June 20, 2020
49 replies
3988 views

I’ve recently upgraded to the S2 app. Using the original Sonos app I had issues every now and again e.g. silence from Alexa when making requests. To fix I would unlink everything and start again. This always worked. Using the new S2 app, I’ve just tried to unlink and start again for the first time as Alexa responded with silence when I asked it to play a song. When I try to link the Sonos skill to the Alexa app it says unable to link Sonos at this time, please try again later.

This is infuriating. The money these speakers cost and the size of the companies involved i.e. Amazon, you would think more time would be invested in R&D before rolling out a buggy product/service.

Can anyone please suggest a fix?

I’ve already unlinked Alexa, Spotify and the speaker system from S2 app and reset the app (though when I re-open the app after a reset it does auto-find the speaker system on my network). I’ve unlinked the Sonos and Spotify skills from the Alexa app. I’ve logged out of everything Amazon related and re-logged in making sure it’s the same account. None of my devices have duplicated names.

Maybe if there were a way to make my network forget the system and I could start again so I can do the initial setup once more?

Also, Google Assistant works okay, though I would prefer to use Amazon Alexa. I’m too familiar with it now… and I keep saying Alexa instead of Hey, Google!

I cannot figure out how to fix this!!

Please help.

Thanks,

Dan

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Patrizia

Lyricist I

Same problem here!!!😡

i have the same problem! everything worked fine when I had the S1 app , Alexa would work fine with my PLAY:1 , but after upgrade of the S2 app i no longer can ask alexa to reproduce music to my sonos…..big issue. Hope it can be solved soon

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Slink

Lyricist II

Wish I’d read the forums before updating. This is crap. Alexa commands do nothing. Sonos app reports skill being disabled when it isn’t. Skill sometimes re-enables in Alexa app sometimes doesn’t and nothing works even after resets.

Ridiculously poor testing from Sonos. How could this not come up from the QA team when it’s clear just about everyone controlling Sonos with Alexa is having these problems after S2? Amateurs.

The7hil

Avid Contributor I

24 hours now since switching to Google after all my issues. Very glad I did. No issues at all. Actually prefer it to Alexa. Even the volume controls are more graded rather then the steep drop or increase in volume you get when you do it through Alexa.

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OCDan1Author

Contributor I

@UKMedia Your 2.1 suggestion doesn’t work as once the skill is disabled, it can’t be re enabled (tried countless times to do this). It is not realistic to sit and try this many times.

@everyone else - I’ve switched to google assistant until i read that this problem has been fixed. I have an e family cloud multi plug which pairs fine. I had one amazon plug in use which i believe is not supported through google assistant, so that’s the only functionality I’ve lost out on. You can pair Spotify and set up routines just like through Alexa. So far i have less issue with google assistant recognising me say hey google (i more frequently have to repeat myself with alexa). At the time of writing this response, i still want a fix for this. I do still prefer Alexa. If it takes too long for a fix to be rolled out, my opinion may change and i may stick with google. Only time will tell...

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SonosManu

Enthusiast II

Sonos support phone lines are closed today, don’t know why. I am trying to get support on Twitter, which seems to be a long process: 2 replies in 3 hours …..

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karlfromkent

Lyricist II

Sonos support phone lines are closed today, don’t know why. I am trying to get support on Twitter, which seems to be a long process: 2 replies in 3 hours …..

Where are you calling from? I was able to speak to UK support after ~30 minute hold.

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karlfromkent

Lyricist II

@UKMedia Your 2.1 suggestion doesn’t work as once the skill is disabled, it can’t be re enabled (tried countless times to do this). It is not realistic to sit and try this many times.

@everyone else - I’ve switched to google assistant until i read that this problem has been fixed. I have an e family cloud multi plug which pairs fine. I had one amazon plug in use which i believe is not supported through google assistant, so that’s the only functionality I’ve lost out on. You can pair Spotify and set up routines just like through Alexa. So far i have less issue with google assistant recognising me say hey google (i more frequently have to repeat myself with alexa). At the time of writing this response, i still want a fix for this. I do still prefer Alexa. If it takes too long for a fix to be rolled out, my opinion may change and i may stick with google. Only time will tell...

I had the same issue as you as can be seen in this post, but upon trying to re-link just now, it worked. I was ironically on the phone with support at the time.

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SonosManu

Enthusiast II

@karlfromkent from the UK. Tried three times late morning and early afternoon and every time I got recorded message from Sonos saying that it was really busy and the next message was that the lines were close.

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karlfromkent

Lyricist II

@SonosManu - I got off the phone with “Xander P” via the UK 0800 number 30 minutes ago.

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SonosManu

Enthusiast II

Strangely enough it just worked now!