Sonos Alexa integration broken since S2 update. Help!

@UKMedia it is not possible to access Alexa service in Sonos app because it is not possible to connect Sonos to Alexa service: "There ws a problem adding Alexa"

Sorry, I thought you were adding another Sonos Alexa device. I’ve checked the Status page and there are no outages currently.

I added a Sonos One after the S2 App upgrade and had to select ‘Retry’ on the first attempt but the second time it added it no problem.

This is a subset of some instructions I wrote when Alexa support was first rolled out, it may be worth trying these:

2./ Some form of Account Linking or Authorisation has not completed successfully. There are a number of causes for this and it's best to try these steps 1 at a time and test before moving on to the next step if the problem persists:
2.1/ Open the Alexa App>Skills>Your Skills>Sonos and 'Disable' followed by 'Enable';
2.2/ Ensure that you don't have multiple Amazon accounts logged into different Apps on your device, as this can confuse the Amazon Authorisation. If yes, then please log out of the other accounts and then complete step 2.1 again;
2.3/ If the problem still persists, please logout of all Amazon accounts then select the Alexa App>Skills>Your Skills>Sonos and 'Disable. Now power down all Sonos devices for 10 secs, allowing for any wired devices to boot before booting the remaining Sonos players. Now log back into the Alexa App>Skills>Sonos and 'Enable'

Please let us know if your problem persists.

EDIT:

@SonosManu I just removed Alexa from my Arc as a test and it failed the first three times to add it back but on the fourth attempt it worked.  Perhaps the solution is to just keep trying! :)

The advice is always the same, to enable and disable skills, but I did that time after time to try and fix this and, believe it or not, the Sonos app actually got confused. It got into a state where when Alexa was enabled it was telling me that it was disabled, and when it was disabled it was telling me it was enabled. The only fix to correct this state of confusion was resetting the entire system from scratch, and even that just seemed to make matters worse regarding Alexa plain ignoring my commands. 
 

To clarify, my situation was also not related to skills not enabling. They enabled fine.
 

Switch to google unless you’re committed to Alexa. To be fair, it is great that if the one Voice Service craps out on you, at least with Sonos you can switch easily. 

Yes, I had that screen but on my fourth 'Try again' it worked.

@UKMedia I tried maybe 10 times consecutively. 

In that case, I suggest that you contact technical support via twitter or Facebook messenger ( phone lines and the forums aren't monitored on weekends). Submit a diagnostic and include the number in your message to them.

Alexa no longer connecting to my sonos speakers since update. Where is the feedback from the company on this issue, there is clearly a bug in the latest update of Alexa and or Sonos. We've paid enough for these systems to expect seamless upgrades, not a word from Sonos on this issue and a week for a response to an email from customer support.  I shouldn't be left spending hours trying to get my devices talking again. Sonos, get your house in order. You are developing a long list of unhappy customers here. 

I have submitted a case on Sonos twitter support and I noticed others similar case submitted today. I start to believe there is a real problem with the skill. Now question : Sonos issu or Amazon issu ? And when this issu will be resolved ?

I have the same issue as above, works fine with Apple Music but not with Spotify, My echo devices work fine with Alexa, it’s only when I use Alexa to play Spotify on my Sonos.

I even tried to ask Alexa from my echo to play on a Sonos device, it doesn't work neither.