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user1217311
Contributor II
Oct 31, 2017 5:03 PM UTC
Answered

Sleep Timer using Alexa - not working with Sonos One

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own).
I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want).
Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    May 11, 2018 4:26 PM UTC
    Hi everyone, exciting news for you all. We've been working with the Alexa team on this one and as of a cloud update today the Sleep Timer function for Alexa on the Sonos One is now working as expected. You should hear the proper response, and music playing on the Sonos One from Audible, Amazon Music, Pandora, Deezer, TuneIn, or iHeartRadio should stop at the expected time.
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    dasym
    Prominent Collaborator II
    Feb 21, 2018 9:59 AM UTC
    Hi, the Sonos One should be able to set sleep timers, we're looking into some trouble right now with them not working. Thanks for reaching out and asking. We'll be getting them up and running as soon as we can.It's now 3 months since you said this was getting fixed, and you've repeated that several times since. What is happening?
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    dasym
    Prominent Collaborator II
    Feb 22, 2018 11:58 AM UTC
    So, silence from Sonos on when this feature, broken from the start, will be fixed.
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    Ryan S
    Ryan S
    Retired Sonos Staff
    Feb 22, 2018 11:34 PM UTC
    Hi dasym, I'll reach out to the team again to make sure it's still high on their list. I don't have any specifics today but I'll let you know when it's resolved.
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      Fetzervalve
      Avid Contributor I
      Feb 27, 2018 7:10 PM UTC
      I have the same need for this feature.
      I guess it was a mistake to assume that "Alexa" was being built in, I expected to be able to use all the same commands as I could with the Echo... 😞
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        abrown603
        Lyricist II
        Mar 1, 2018 3:15 AM UTC
        Also wanting this feature to work properly badly. Having to set from the Sonos app instead of asking Alexa for it
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        sachas3
        Lyricist II
        Mar 1, 2018 4:12 AM UTC
        Adding my voice here. Very disappointed something as simple as a sleep timer will not work on the Sonos One via voice control.

        I see in previous messages that this is a high priority issue for Sonos. Since it has been 3 months with no resolution, this is either not true, or there is a serious technical issue preventing it from working.

        I’m having a few other issues with the Sonos One. Audible doesn’t work, Alexa’s voice changes volume, among a few smaller issues. All is not well. I still have time to return this product, and I will, if the issues I and others are having are not resolved.
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        tge
        Lyricist I
        Mar 16, 2018 2:21 AM UTC
        Any updates Ryan? It’s been 4 months. Thx.
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          arjulaad
          arjulaad
          Avid Contributor III
          Mar 17, 2018 11:58 AM UTC
          This is indeed disapointing, our Ones are in the bedroom and sleeptimer was something we were looking for, the fact that alexa is limited on the Sonos One was not clearly mentionned. The way things are now, a dot with 2 play-1 would have been better for us. Some road-map should be available so users can see what is being worked on and coming. Hope Sonos will be providing everyone with info that will help everyone wait....
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          Stay well!?✌?
          Ledg1
          Lyricist I
          Mar 19, 2018 6:11 AM UTC
          What is happening with this??? It’s a joke that the sleep timer didn’t work when the one was released. Got the one for the bedroom and it needs the sleep timer to work from Alexa. How come lots of smart speakers 1/4 of the price can do this fine and yours can’t??
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          link00seven
          Contributor I
          Mar 20, 2018 4:14 AM UTC
          Throwing my +1 on this...hope it gets resolved soon. It feels like quite the oversight and it’s shocking that four months have passed without a fix.
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