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user1217311
Contributor II
October 31, 2017
Answered

Sleep Timer using Alexa - not working with Sonos One

  • October 31, 2017
  • 63 replies
  • 9437 views
Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own).
I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want).
Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.
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    Best answer by Ryan S
    Hi everyone, exciting news for you all. We've been working with the Alexa team on this one and as of a cloud update today the Sleep Timer function for Alexa on the Sonos One is now working as expected. You should hear the proper response, and music playing on the Sonos One from Audible, Amazon Music, Pandora, Deezer, TuneIn, or iHeartRadio should stop at the expected time.

    63 replies

    Show previous replies
    arjulaad
    arjulaad
    Avid Contributor III
    March 20, 2018
    It would be nice if Sonos provided us with a ‘’road-map’’ of what’s coming, maybe if enough of us ask for it , they will. We still like our ones and alexa will probably get better as time goes by, our daughter got one for her bedroom and really likes it, she likes the fact that it is ‘’loud’’ and can turn on and off her lamp through a wemo.
    Stay well!?✌?
    bpass122
    Lyricist I
    March 26, 2018
    I’ve been following this thread for almost 5 months. I am an IT professional who can’t believe this is taking so long! I’ve invested quite a bit of money in Sonos devices and really did feel like this was going to be a quick fix, yet nothing, not even some honesty! Hum... wonder how much longer they can keep this up without loosing customers - I’m certainly reconsidering!
      k5ng
      Lyricist II
      March 28, 2018
      Hello Ryan S, you have tried to keep us updated. I know you may be in a tough spot. But all of us Sonos owners just want to know what is actually going on. Just please be honest with us. Please give us updates on this issue.
      User659313
      Trending Lyricist I
      April 16, 2018
      5 months of promises seems unreasonable. When can we expect the sleep feature to be available?
      dasym
      Prominent Collaborator II
      April 20, 2018
      Still waiting to hear when this basic feature, that even the Sonos rep thought was included from the start in the Sonos One, is going to be provided.
      noirsette
      Lyricist I
      April 25, 2018
      I too wish to add my +1 to this issue. I bought the Sonos One (my first ever Sonos product), on the basis that it came with Alexa built in. My experience so far has been pretty disappointing compared to if I had purchased a Play and a dedicated Echo.
      As others have requested, could we please get some visibility on the roadmap and when Sonos expects to have Alexa fully working?
      Ryan S
      Ryan SAnswer
      Retired Sonos Staff
      May 11, 2018
      Hi everyone, exciting news for you all. We've been working with the Alexa team on this one and as of a cloud update today the Sleep Timer function for Alexa on the Sonos One is now working as expected. You should hear the proper response, and music playing on the Sonos One from Audible, Amazon Music, Pandora, Deezer, TuneIn, or iHeartRadio should stop at the expected time.
      Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
        michaelsjoholm
        Lyricist I
        May 18, 2018
        Did not work last night with tunein, continued to play even if it confirmed 1 hour sleep timer
        julienmetivier
        Lyricist I
        May 18, 2018
        Did not work for the last two nights. Using spotify and I have a confirmation that the sleep timer is set but keep waking up at 4am with the music still playing!
        Ryan S
        Ryan S
        Retired Sonos Staff
        May 18, 2018
        Did not work for the last two nights. Using spotify and I have a confirmation that the sleep timer is set but keep waking up at 4am with the music still playing!
        We're still working to get the Sleep Timer working with Spotify, Th other services listed above should work fine for it however.

        Did not work last night with tunein, continued to play even if it confirmed 1 hour sleep timer
        I know Alexa had some trouble the other day, but it should be working for TuneIn, let us know if this happens again, and if you can submit a diagnostic from your Sonos system and reply back with your confirmation number it'd be great.
        Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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