Contributor II

Answered

Sleep Timer using Alexa - not working with Sonos One

Forum|Forum|8 years ago
October 31, 2017
63 replies
9437 views

Purchased a Sonos One to use with Amazon Alexa and have discovered that although I can listen to my favourite radio station, when I ask the Alexa to sleep after any number of minutes, and it acknowledges, the Sonos does not turn off. This feature works perfectly with the Amazon Echo and Dot (which I also own).
I have spoken with support who say that this feature is not currently supported however, as a result, I cannot keep the Sonos in my bedroom (where I bought it for), as I wake up every night now with the radio on in the background (which I don't want).
Does anyone have a fix or does anyone know IF Sonos are working on resolving this as they don't have any way of checking via the technical helpdesk nor can they automatically inform me when it does become available.

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Best answer by Ryan S

Hi everyone, exciting news for you all. We've been working with the Alexa team on this one and as of a cloud update today the Sleep Timer function for Alexa on the Sonos One is now working as expected. You should hear the proper response, and music playing on the Sonos One from Audible, Amazon Music, Pandora, Deezer, TuneIn, or iHeartRadio should stop at the expected time.

Show previous replies

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dianner

Contributor I

I’m having the same problem trying to set a sleep timer from my Echo Dot to my Sonos 5. Please fix it for this too.

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vpasq

Contributor I

I too had the same experience. I own many Sonos, including two of the Sonos One. I bought one specifically for the b3droom as a I love going to sleep with music. I previously used an Echo, but wanted the sound quality of the Sonos speaker instead. So excited thinking a Sonos One would do the trick, was shocked to learn it DOES NOT perform the timers using “Alexa”. Really strange because you can set an alarm, but it will not use the sleep timer to stop music. UGH. I hope they develop this feature. Until them, may have to return the extra unit I bought and go back to the Echo again. (Sadly) it is ok, but not the quality of the Sonos for sure.

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barkalounger

Lyricist I

What is the status of the Alexa voice controlled sleep timer. I do not understand the difficulty. You advertise the Sonos One as an Alexa device. I expect it to be able to do what the Echo does. Amazon knows how to implement the sleep timer so maybe you should ask for assistance from them. We want the sleep timer for the bedroom and the kitchen. This is a major deal breaker. Luckily I can return one of these. It was ominous that your last email had removed that it was a feature coming. Please advise.

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vpasq

Contributor I

I love my Sonos speakers (so much I dumped all my Bose), but I am disappointed at this missing feature, and even more so that the in-store Sonos display specifically says in the on-screen demo, "All your music plus everything Alexa does" and that is verbatim. It does alarms, it does timers, sure don't understand why it can't shut down playback of any kind. I contacted support and they only said they would pass it to development and ducked the question of why the display says what it says, and of course also told me I could set a sleep timer inside the Sonos app, (which is true), but that is not why I bought the Sonos One - I could do that with the Play 1 and what is nearly now 3/4 less the price for the same sound. However, I say it again, I love my Sonos sound, but if I had but one wish, it would be to get the sleep timer working with the Sonos One by Alexa command. That's my two cents.

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k5ng

Lyricist II

I have become a big Sonos fan. I have FOUR Sonos Ones. However I am very disappointed to see this thread going on for over 2 months and the issue of the Sleep Timer working with Alexa is still not resolved. There is much to like about the Sonos One. But all it takes is a simple little issue like this to make a very good product into a so so one. Please let us all know when this will be resolved.

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kelly4me

Lyricist I

I find this issue frustrating as well. I was trying to automate a nighttime routine. I can use IFTTT to push a button on my watch and start my preferred music on my Sonos, but I’ve found no way to get it to turn off without going into the app and setting a sleep timer every night. This is very disappointing. Since Logitech Harmony can access a lot of Sonos functionality, but not the sleep timer, I’m hoping that could be resolved as well?

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TheEngineer

Lyricist I

Is there any updates to this issue, it's a real pain to have to do it in the Sonos app as Alexa doesn't work with it for the timer, found out when my music was playing at midnight...

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Vano

Contributor I

Noticed the same issue. Hoping this can be sorted out soon! Had to set up my Echo Dot which I had planned to replace with the Sonos One in order to play music to fall asleep too. 😕

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greencode

Trending Lyricist I

Any news on this? You said 2 months ago that this was high up on the list to be resolved soon. Just frustrating that there’s so many little things like this and Alexa. You really shouldn’t have released Sonos with Alexa until it was actually any good!

Yes, I can turn off the microphone and use my Dot but defeats the point of having a single unit to do both things.

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Theezman08

Lyricist I

Just noticed this issue too. Very annoying but glad to hear it's high on the priority list. I. Sure it takes coordination between teams on both sides of the corporate table, which is a plausible reason for delay. But Ryan, we'd greatly appreciate a timeframe for a solution , whenever you're able to provide it. Under sell, over deliver 😉

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