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CW172
Trending Lyricist I
July 17, 2020
Question

No Beatles!

  • July 17, 2020
  • 23 replies
  • 601 views

Here’s a strange one! I have a pair of Sonos Play 3 speakers linked to an Alexa-controlled Amazon Dot. The system has worked perfectly for 2 years. This week I upgraded my Amazon Music account to HD. Since then the system will play any music I choose but when I ask for any Beatles music I get silence. I have tested the Dot by isolating it and it will play Beatles just fine but as soon as I link it back to the Sonos speakers I get silence and Alexa says ‘Sorry there is a problem.’ I have contacted Amazon Customer Services and after re-setting and re-starting the Dot they can find nothing wrong with it. Any ideas? Thank you.

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23 replies

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CW172Author
Trending Lyricist I
July 26, 2020

Alexa hears the commands ok just seems unable to choose from all the different issues of the same album or song.

UKMedia
UKMedia
July 26, 2020

It's strange as I don't have any issue asking the same command but my source is Spotify.

Remember: Sometimes Red Wine helps :)
CW172Author
Trending Lyricist I
August 5, 2020

Had a two-hour telephone conversation with Amazon. We tried everything over those two hours. Eventually it was conceded that there is definitely a problem with trying to play Beatles music through Alexa since upgrading to HD. The details of the problem were referred up to the technical department last week but I’ve heard nothing since. In the meantime I was advised to cancel the HD upgrade and just use the standard quality Amazon music which has no problem accessing Beatles tracks. When I hear more from Amazon I will post their response/solution here.

Ken_Griffiths
Ken_Griffiths
August 5, 2020

I live in the U.K. and subscribe to Amazon Music HD. I just checked and The Beatles (White Album) is working here, using Alexa on my Sonos Ones (stereo paired).
 

I’m listening to ‘Back in the USSR’ as I type this post. There was an Amazon App iOS update this morning so just wondering if Amazon may have fixed this already?

CW172Author
Trending Lyricist I
August 5, 2020

That’s interesting. Have you tried accessing Abbey Road, Sgt Pepper and Let It Be albums? If they’re all ok I’ll try upgrading to HD again! Thanks for the response.

Ken_Griffiths
Ken_Griffiths
August 5, 2020

Abbey Road doesn’t work for some reason, but the other two albums (‘Sgt Pepper‘ and ‘Let it be’) are working fine here so not all fixed perhaps… any more you would like me to try?

CW172Author
Trending Lyricist I
August 5, 2020

I couldn’t get it to play Penny Lane or Strawberry Fields or any of the early albums. Interesting that you got Let it Be and Sgt Pepper to work but not Abbey Road. Last week I couldn’t get any of them to play.

Ken_Griffiths
Ken_Griffiths
August 5, 2020

Strawberry fields works .. just checking others for you. See screenshots.

Ken_Griffiths
Ken_Griffiths
August 5, 2020

Abbey Road ...no joy

Penny Lane … no joy

The rest you mentioned are all working okay… so perhaps wait a week or so and see if they get it all fixed. If you remind me next week, I will test those two again for you.
 

    CW172Author
    Trending Lyricist I
    August 5, 2020

    Many thanks. Sounds like progress. I’m very grateful for the time you have spent on this. 

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