No Beatles!

Forum|Forum|6 years ago
July 17, 2020
23 replies
601 views

Here’s a strange one! I have a pair of Sonos Play 3 speakers linked to an Alexa-controlled Amazon Dot. The system has worked perfectly for 2 years. This week I upgraded my Amazon Music account to HD. Since then the system will play any music I choose but when I ask for any Beatles music I get silence. I have tested the Dot by isolating it and it will play Beatles just fine but as soon as I link it back to the Sonos speakers I get silence and Alexa says ‘Sorry there is a problem.’ I have contacted Amazon Customer Services and after re-setting and re-starting the Dot they can find nothing wrong with it. Any ideas? Thank you.

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Ken_Griffiths

Still not working for Penny Lane or Abbey Road - will test again after next round of updates.

C

CW172Author

Trending Lyricist I

This is bizarre. Contacted Amazon again on Monday as I had heard nothing from them. They said they needed more information (!) and asked me to temporarily upgrade again to HD which I did. We took each Beatles album in turn and I asked Alexa to play them. The only 2 that worked were White Album and Abbey Road. All of the others could not be accessed. They took forever to note down the results, told me they would pass it back to their technical department and promised to call me within 48 hours. Needless to say I have heard nothing from them. I again cancelled the HD upgrade and reverted to standard sound quality. I can access every Beatles album and track! Aaaaargh!!!

Ken_Griffiths

Abbey Road / Penny Lane are still not working here @CW172 - just thought I would test it again for you.

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