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CW172
Trending Lyricist I
July 17, 2020
Question

No Beatles!

  • July 17, 2020
  • 23 replies
  • 601 views

Here’s a strange one! I have a pair of Sonos Play 3 speakers linked to an Alexa-controlled Amazon Dot. The system has worked perfectly for 2 years. This week I upgraded my Amazon Music account to HD. Since then the system will play any music I choose but when I ask for any Beatles music I get silence. I have tested the Dot by isolating it and it will play Beatles just fine but as soon as I link it back to the Sonos speakers I get silence and Alexa says ‘Sorry there is a problem.’ I have contacted Amazon Customer Services and after re-setting and re-starting the Dot they can find nothing wrong with it. Any ideas? Thank you.

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23 replies

UKMedia
UKMedia
July 17, 2020

Hi

Are you able to play the track via the Sonos App?

Remember: Sometimes Red Wine helps :)
CW172Author
Trending Lyricist I
July 17, 2020

Yes just tried the Sonos App. Plays Beatles perfectly. That’s a step forward….so how do I now get Alexa/Dot to play it when linked to Sonos?

Thank you for your help.

    UKMedia
    UKMedia
    July 17, 2020

    What happens if you ask the same command twice? Some users are experiencing issues where the first command fails but a repeat of the same command is successful.

    Remember: Sometimes Red Wine helps :)
    CW172Author
    Trending Lyricist I
    July 18, 2020

    Same. No Beatles! Any idea why it’s just the Beatles? All other artists play just fine. And Alexa now speaks with an American accent! Very strange!

    UKMedia
    UKMedia
    July 18, 2020

    Same. No Beatles! Any idea why it’s just the Beatles? All other artists play just fine. And Alexa now speaks with an American accent! Very strange!

    I wonder if this is a location issue or audio format issue. 

    Please open the Alexa App>Device Settings and select your Echo device. Is the Device Location correctly set? And is the Language set to English (United Kingdom)?

    Can you try a different command e.g. ‘Alexa. Play the white album’.

    Remember: Sometimes Red Wine helps :)
    CW172Author
    Trending Lyricist I
    July 18, 2020

    Location correct but you were right about the Language setting. Don’t know how it got changed but I’ve now changed it back.Thanks.

    Still no Beatles!

    UKMedia
    UKMedia
    July 23, 2020

    Location correct but you were right about the Language setting. Don’t know how it got changed but I’ve now changed it back.Thanks.

    Still no Beatles!

    Did you try a different command e.g. ‘Alexa. Play the white album’?

    Remember: Sometimes Red Wine helps :)
    CW172Author
    Trending Lyricist I
    July 23, 2020

    Yes I did. I have been told that when there are several versions of the same album (remastered/special editions,etc) as there are for much of the Beatles catalogue on Amazon Alexa is unable to choose and so gives up. Don’t know whether Amazon is aware of this problem but it will only get more common in future for many artists.

    Toneb66
    Lyricist I
    July 26, 2020

    Does anyone have any idea on this one? I have the exact same problem. I'm in the UK, have Alexa set up on a Sonos One and have Amazon Music linked. Everything works perfectly but as soon as you ask to play anything by the Beatles she repeats the command twice and then says sorry this cannot be played. I have an Echo Dot in the bedroom and that works fine. 

     

    UKMedia
    UKMedia
    July 26, 2020

    Just a thought but can you open the Alexa App-Settings-Account Settings-History and check that Alexa heard you correctly.

    Remember: Sometimes Red Wine helps :)
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