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Tommy Bone
Contributor I
March 15, 2024
Answered

Microphone Stopped Working Sonos One

  • March 15, 2024
  • 34 replies
  • 3430 views

Sonos One microphone stopped working.

Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

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Best answer by Corry P

Hi @Tommy Bone 

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

 

34 replies

Show previous replies
Scalini
Lyricist II
September 10, 2024

I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.

Hope it works, 

    jo pace
    Lyricist III
    September 10, 2024

    I had to delete my amazon app completely and set it up with sonos, alexa first, it takes you back to amazon then just reinstall. You must leave amazon deleted until you've set the rest up.

    Hope it works, 

    Thanks I'll give it a try tomorrow 👌

      SV79
      Lyricist I
      September 12, 2024

      I am facing exactly same issue. It’s impossible to set up Alexa voice assistant. 
      Admin keeps reply it’s a known issue since months ago, but did not follow up with any solutions?????

      Schlumpf
      Schlumpf
      Virtuoso
      September 12, 2024

      Hi, mine is now working,  I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works. 

      Good luck.

       

      If „ping“ does mean the „activation tone“, that can be turned on within Sonos app room settings for Alexa. 
      Scroll down to installed voice assistants and select Alexa… your device… 

      That way for S2… 

      On S1 select services and speach… Alexa… and turn on the activation tone for your room. 

      Ralf
        jo pace
        Lyricist III
        September 12, 2024

        I've spoken to Sonos and they tell me that they have had this problem for a long time but no resolution as of yet 🫣

        SV79
        Lyricist I
        September 12, 2024

        Just literally got of the phone with Sonos. Apparently, it’s a known issue with Android device. 
        I simply use my Apply device, downloaded and logon to SONOs app, and finally able to install voice assistant etc. 

        OMG, it’s such a simple fix, but not made known. 

          jo pace
          Lyricist III
          September 12, 2024

          Hi could you explain a bit more about the simple fix for the microphone please?  I'm a bit confused about the apply log on? Thank you 

          Schlumpf
          Schlumpf
          Virtuoso
          September 12, 2024

          Just to leave my own experiences here… I can’t reproduce the problem. I use a Sonos One on latest S1 iOS app and firmware. I can add Alexa as voice assistant service and she can hear me. So microphone obviously is working. 😉

          Alexa app btw is up to date and Sonos skill activated. 

          Ralf
          SV79
          Lyricist I
          September 12, 2024

          Hi could you explain a bit more about the simple fix for the microphone please?  I'm a bit confused about the apply log on? Thank you 

          Logon to your SONOS account in the SONOS app, installed on iphone

          Ntrlvr34
          Lyricist II
          October 12, 2024

          I am unable to use the microphone on my beam and both Sonos one speakers. My Sonos move is fine. What is the purpose of having microphones on these items If you cannot use them and utilize the true play tuning? I do not use Alexa or any other voice services. It was working fine for years and then just stopped! I rebooted the products, unplugged the products, reinstalled software, etc. This is a huge disappointment from this product! I would not recommend anyone purchase these products until Sonos gets their act together

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