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Tommy Bone
Contributor I
Mar 15, 2024 1:25 PM UTC
Answered

Microphone Stopped Working Sonos One

Sonos One microphone stopped working.

Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

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Corry P
Corry PAnswer
Sonos Staff
Mar 21, 2024 4:53 PM UTC

Hi @Tommy Bone 

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

 

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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Schlumpf
Schlumpf
Virtuoso
Oct 12, 2024 10:03 PM UTC

@Ntrlvr34 

Are you using the Android controller app? I think so as you are talking about speaker microphones to be used for trueplay. That is just supported for Era speakers. 
If you want to run trueplay for your mentioned speakers you need to use an compatible Apple device. This way you use the microphone of the apple device and not of your speakers. 

https://support.sonos.com/en-us/article/tune-your-sonos-speakers-with-trueplay

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Ralf
Ntrlvr34
Lyricist II
Oct 12, 2024 11:06 PM UTC

I use an iPhone. The microphones on my Sonos ones as well as the beam were working a few days ago. They detect ambient sound in the room and adjust speakers accordingly correct? If I’m missing something, please let me know. Thank you very much for responding.

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Ntrlvr34
Lyricist II
Oct 12, 2024 11:13 PM UTC

True play is still available on my beam as well as my Sonos ones and my Sonos move. Here are the screenshots.

 

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Schlumpf
Schlumpf
Virtuoso
Oct 13, 2024 11:53 AM UTC

@Ntrlvr34

Imo everything looks like expected on your system. If there is no voice assistant active on the speaker, the microphones will be inactive, because they aren’t needed for trueplay. Using extended iOS trueplay setup even not for the tp setup itself. 
For the mobile speaker thats different… there the microphone is active for continuous trueplay use. 

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Ralf
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