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Tommy Bone
Contributor I
March 15, 2024
Answered

Microphone Stopped Working Sonos One

  • March 15, 2024
  • 34 replies
  • 3430 views

Sonos One microphone stopped working.

Alexa still announces reminders, yet it does not respond to voice commands. The microphone has been turned off and on; the device has been unplugged and restarted; I even went as far as restoring the device to factory settings (which I have learned may not have been the best idea). I also deleted the Alexa service and then added the service back with the speaker announcing that the service has been “successfully added and the device is ready to use.” Microphone is still dead. 

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Best answer by Corry P

Hi @Tommy Bone 

We have released an update for S1 that we believe addresses this issue. Please check your system for updates and test. If you continue to see this issue after updating, we recommend you get in touch with our technical support team for assistance.

Thank you for your patience.

 

34 replies

Show previous replies
BBoy
Lyricist I
June 25, 2024

This is some kind of massive BUG, they put me through hours of resetting and things only got worse.   

 

Sonos will soon go in the trash if they don't release an update.  

    Scalini
    Lyricist II
    July 15, 2024

    Mine the same, alexa cant find the speaker, sonos wont pair with my other sonos speaker, microphone no light on, i recently changed broadband but have had no problem resetting my other devices, every time i try bluetooth doesnt even find any of the speakers , i did  a factory reset and reinstalled using the app , it says connected to my phone and connected in the app but nothing works even though its linked to my amazon account. very angry now and am considering putting it in the bin and just getting a different system, why oh why do you have to jump through hoops for hours to try and get it working, well p8888d off now.

      jonb66
      Lyricist I
      July 25, 2024

      Got the same issue with my Sonos Beam.  It has randomly decided that the microphone wont work, I’m VERY reluctant to do a factory reset and have to pair up my speakers again as every time I have had to do this has been a nightmare, usually taking several hours.  The Sonos software ruins what is a good hardware product.  How can the microphone function work fine for ages then suddenly Sonos messes it up??  Seriously considering putting all my Sonos components on eBay

      Corry P
      Corry P
      Sonos Staff
      July 26, 2024

      Hi @Scalini & @jonb66 

      I refer you my earlier statement:

      Hi @emvales Parkland 

      Problem 1:  Sonos 1 microphone working well with Alexa for a year, then 2 months ago microphone light in no longer on, and voice control is lost. Have rebooted many times, disconnected and left in the cupboard for a month, deleted and re-downloaded all Sonos apps on all devices - microphone still is ‘off’, but Sonos is working normally with iPhone/iPad control. To me it looks like a microphone hardware failure.

      Or, the voice service is unable to connect to the account on the server - this would result in the microphone being unable to turn on, and is much more likely. Please try removing the voice service from the speaker, then add it again. If this does not help, I recommend you get in touch with our technical support team for assistance.

      I hope this helps.

      "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Dprez
      Lyricist I
      July 30, 2024

      Mine stopped working after 4 years. I fixed it by going to settings and removing alexa for that speaker then reinstalling alexa. 

      StoneMountain66
      Lyricist I
      August 7, 2024

      Same microphone problem. Ran diagnostics and now I’m hold to see if they can do anything. This use to be a solid product. Does anyone have a recommendation for an alternative product?

      StoneMountain66
      Lyricist I
      August 8, 2024

      Fixed after a Long wait for telephone tech support and very long conversation. The tech was patient and knowledgeable. 
      two main issues - (1) the mic is not responsive unless a voice assistant in activated/linked. The S2 software update wipes all settings and configurations. 
      (2) The new  S2 app version wipes away all the previous settings. You have to start from scratch Starting all over again requires you to clear out the third party voice assistant settings related to the Sonos. 
      None of the old app version’s settings are carried to the next version of the app. For example, if you expected an acknowledgment chime after you say the voice assistant’s name, we’ll, that won’t happen until you alter the app’s settings. VERY annoying— but I’m glad it is resolved because Dang! my Sonos sounds great!

      jo pace
      Lyricist III
      September 10, 2024

      Same, I have just installed new router and Sonos one Alexa speaker has been installed after days trying to sort...Alexa now not working and shows microphone is off! I have spoken to Sonos today who don't have any Idea of how to help and they don't have as they say an ETA as to when they'll get back to me very unhappy 😟

       

      Scalini
      Lyricist II
      September 10, 2024

      Hi, mine is now working,  I'll attach instructions I followed and it reset , alexa doesn't ping anymore but voice activation and everything else works. 

      Good luck.

       

      jo pace
      Lyricist III
      September 10, 2024

      It doesn't work I've tried that

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