Enthusiast II

Answered

Keeps hearing things that aren’t Alexa?

Forum|Forum|8 years ago
November 4, 2017
41 replies
1908 views

Does anyone else have the issue of the sonos one keep beeping and hearing things that aren’t Alexa. I was watching tv last night and 6 times in one hour she muted the tv volume and beeped as if she heard her name. I wouldn’t mind but when I call her name she doesn’t hear it...it seems the programming side of things needs some work!!

It would surly make sense that the sound coming through the speaker shouldn’t trigger her as she knows she is the source? It also happens when you ask Alexa something and in her response she says Alexa...it then triggers the sonos one again...I had the dot and echo and neither of these devices worked like this and hardly any false triggers but it is getting silly with the sonos one now. Is it just me?

Sonos One

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Best answer by Ryan S

Hi everyone, Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

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C

castalla

Local Superstar

May or not be connected: but my Alexa dots have become infuriatingly hyper-responsive since the Sonos integration. Random wake-ups, answers to non-questions - very annoying.

Of course there's no way to attribute cause & effect .... just saying. 😃

It's the courageous bee's knees - all 6 🐝🐝🐝🐝🐝🐝. - - - - - Make Sonos Great Again - - - - -

D

danielkeaAuthor

Enthusiast II

My echo dot never worked once like that and they are all in the same rooms as the dots were... I think the programmers need to spend more time on this like Amazon did.

melvimbe

I agree with Bruce in that this may be more of an Alexa problem then just Sonos One. It is probably more noticable with the Sonos skilled enabled since you hear the ducking. Previously, a dot wouldn't do anything to disturb you, whatever you were doing, during these false alarms.

I've noticed int more since gettng an echo show. I don't know if the show is worse at this than the dot, but I turned on a recognition noise (whatever it's called) and the show dings all the time.

These feels like a Catch-22 situation. I'm sure the mics are not sensitive enough in some situations, yet too sensitive in others. It ideally should be tuned to each room. That would make the simple to use tool more complicated.

Danny

Airgetlam

My Dot, which is in the living room, has been set with the "wake" acknowledgement ding, since I had it connected to a PLAY:5 for quite a while. I can tell you that it often "dings" awake with the TV on, and only occasionally responds with a nonsensical phrase like "I don't know about X" or whatever the phrase is. Sometimes, it just dings awake, and then is silent. There's actually a folding partition between where it is and where I'm sitting, so I can't see the lights around the top of it. Its keyword is Echo, not Alexa. It seems to be more active during (US) football games than anything else, but that may equally be that I'm watching a lot of it these days. I don't have numbers to track activations on drama shows versus sports shows.

Bruce

P

Peppa

Contributor I

I've got the same issue and it's infuriating. In today's 30 min local news bulletin the Sonos false triggered eight times to words that don't even vaguely resemble 'Alexa'. If they don't sort this out very soon it's going to have to go back.

D

danielkeaAuthor

Enthusiast II

From my point of view it’s a sonos issue, I have a dot upstairs and it is in front of the tv. I maybe have seen it light up 2 or 3 times a month...where as the sonos had 8 in one hour recently. Try it yourself...say the next episode quickly and I bet she responds on the sonos but not the dot!

B

bruceiow

Lyricist I

+1 to this thread. My playone hears everything and anything as Alexa. So annoying.

H

harry13

Contributor I

Yeah mine too, wife is not impressed 😠, keeps cutting out the tv volume and its driving her nuts. Will be returning these tomorrow.

D

danielkeaAuthor

Enthusiast II

Yeah I think my 4 are going back, not ready as a product

R

rich47

Contributor I

I'm having the same problem. Has anyone found a solution? When I called Sonos, I was told I was the only one who had ever called about this issue and that my problem should be directed to Amazon, not Sonos. That doesn't make much sense, seeing as I bought the product from Sonos. My Sonos One speakers are in my dining room, so whenever we're eating dinner, the Alexa tone is triggered at random times. My Dots have never had this problem.

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