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danielkea
Enthusiast II
Nov 4, 2017 8:41 AM UTC
Answered

Keeps hearing things that aren’t Alexa?

Does anyone else have the issue of the sonos one keep beeping and hearing things that aren’t Alexa. I was watching tv last night and 6 times in one hour she muted the tv volume and beeped as if she heard her name. I wouldn’t mind but when I call her name she doesn’t hear it...it seems the programming side of things needs some work!!

It would surly make sense that the sound coming through the speaker shouldn’t trigger her as she knows she is the source? It also happens when you ask Alexa something and in her response she says Alexa...it then triggers the sonos one again...I had the dot and echo and neither of these devices worked like this and hardly any false triggers but it is getting silly with the sonos one now. Is it just me?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Dec 20, 2017 10:37 PM UTC
    Hi everyone, Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

    You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

    Update within your Sonos app by going to More > Settings > Online Updates.

    We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.
    Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.
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    41 replies

    dasym
    Prominent Collaborator II
    Nov 4, 2017 9:41 AM UTC
    I've got that issue too. It's even worse if you've got 2 Sonos Ones in the same room: sometimes they chatter to each other!
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      danielkeaAuthor
      Enthusiast II
      Nov 4, 2017 10:11 AM UTC
      I've got that issue too. It's even worse if you've got 2 Sonos Ones in the same room: sometimes they chatter to each other!

      Yes I am in exactly the same situation as you...surly this is something that can be fixed? I have asked support lots of things my dnever had a reply though so not sure if they are aware or not!
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      dasym
      Prominent Collaborator II
      Nov 4, 2017 10:16 AM UTC
      Have a look at https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-esp-support-6791835/index1.html#post16162206
      It does not seem to be recognised as a problem.
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      danielkeaAuthor
      Enthusiast II
      Nov 4, 2017 10:20 AM UTC
      Have a look at https://en.community.sonos.com/amazon-alexa-and-sonos-229102/sonos-one-alexa-esp-support-6791835/index1.html#post16162206
      It does not seem to be recognised as a problem.

      The most annoying thing for me is it keeps hearing things on the TV that arnt Alexa with the sound source being Sonos so surely they can fix that element?
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      shadybee
      Trending Lyricist I
      Nov 5, 2017 7:36 PM UTC
      Alexa wakes up all the time when Bloomberg TV is on... Barely a "Brexit" or "earnings expectations" goes by without Alexa waking up, and I swear Alexa has got a thing for Vonnie Quinn, as when she is talking, Alexa does not shut up...
      Ironic that it wakes up when it shouldn't, and sleeps when it should wake up.
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      danielkeaAuthor
      Enthusiast II
      Nov 5, 2017 8:26 PM UTC
      Alexa wakes up all the time when Bloomberg TV is on... Barely a "Brexit" or "earnings expectations" goes by without Alexa waking up, and I swear Alexa has got a thing for Vonnie Quinn, as when she is talking, Alexa does not shut up...
      Ironic that it wakes up when it shouldn't, and sleeps when it should wake up.

      Yes same for me, very annoying!
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      ROBBSKI
      Enthusiast II
      Nov 5, 2017 10:29 PM UTC
      I've got THREE new Sonos ONEs, and all three of them are going back to Best Buy. What a DISASTER it's been for me with these things constantly waking and responding to absolutely nothing. They released this product way too soon.
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      dasym
      Prominent Collaborator II
      Nov 5, 2017 10:36 PM UTC
      They released this product way too soon.
      I agree. I wish they could issue an assurance that the problems will be fixed by software updates. I'm not convinced that there isn't a problem with the microphones themselves.
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      Airgetlam
      Airgetlam
      Nov 6, 2017 4:17 AM UTC
      I have this problem with all of my Amazon Alexa devices. Constantly. I think it has to do with the Amazon software for voice recognition, since I don't own a Sonos One. And I've very carefully not let it be "Alexa", with all of the random commercials using that keyword.
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      Bruce
      UKMedia
      UKMedia
      Nov 6, 2017 9:47 AM UTC
      I was involved in the Private Beta testing of the Sonos 1's and there were several changes to the wake word sensitivity during the testing. This a defiantly a software setting on the Sonos server side and was improved each time - although improving the wake word sensitivity also by definition increases the volume of 'false' wakes.
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      Remember: Sometimes Red Wine helps :)
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