Enthusiast II

Answered

Keeps hearing things that aren’t Alexa?

Forum|Forum|8 years ago
November 4, 2017
41 replies
1908 views

Does anyone else have the issue of the sonos one keep beeping and hearing things that aren’t Alexa. I was watching tv last night and 6 times in one hour she muted the tv volume and beeped as if she heard her name. I wouldn’t mind but when I call her name she doesn’t hear it...it seems the programming side of things needs some work!!

It would surly make sense that the sound coming through the speaker shouldn’t trigger her as she knows she is the source? It also happens when you ask Alexa something and in her response she says Alexa...it then triggers the sonos one again...I had the dot and echo and neither of these devices worked like this and hardly any false triggers but it is getting silly with the sonos one now. Is it just me?

Sonos One

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Best answer by Ryan S

Hi everyone, Sonos version 8.2.3 is now available for the Sonos One (other Sonos devices will stay on 8.2.2). This update improves Alexa responsiveness for Sonos One users in US, UK, Germany, and Austria.

You should find that Alexa is getting better at listening, with a decrease in the times Alexa speaks up when not called. Alexa on Sonos One is now more likely to carry out your desired action when requested; especially when it’s noisy, when the speaker is further away, or when speaking quietly.

Update within your Sonos app by going to More > Settings > Online Updates.

We’re continuing to work with Amazon and the Alexa team to improve Sonos One voice control. You can expect to see more developments as we go. Let us know what you think of the changes. We’d love to hear from you.

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danielkeaAuthor

Enthusiast II

I'm having the same problem. Has anyone found a solution? When I called Sonos, I was told I was the only one who had ever called about this issue and that my problem should be directed to Amazon, not Sonos. That doesn't make much sense, seeing as I bought the product from Sonos. My Sonos One speakers are in my dining room, so whenever we're eating dinner, the Alexa tone is triggered at random times. My Dots have never had this problem.

That's a lie, I have tweeted them and messaged them. I tried to call but could never get through. It is NOT an Amazon issue, it is the sonos coding and software that deals with the trigger... Mine are a nightmare... They are going back.

C

Clinical Precision

Prominent Collaborator I

I've posted a few times on here regarding this issue, admittedly I haven't called or contacted Sonos support as I already decided to send two of mine back. It 'dings' all the time when we are eating in the kitchen. The dot that we moved from the kitchen did not have this issue nor does it have this issue in the lounge with the TV on. For me, if its an Amazon issue, the dots would as problematic, which they are not. We are keeping the kitchen One tho but I am this close to disabling the Alexa skill and going back to the app exclusively.

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laestrella

Trending Lyricist I

I've noticed this as well with one of my Sonos One's in particular. However, I feel like the One hear me better than any of my Dots or Echos. I had a Dot in the bathroom and it could not hear me when I was in the shower. My One can hear me perfectly. I can speak at a normal volume. Sonos just needs to find a better balance or let us change the wake word .

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Sabre6

Contributor I

Wow. I wanted a ONE but this thread has convinced me otherwise. I imagine turning off the microphone would solve things but what’ the sense of having to turn it back on every time you want to ask Alexa something? If it wasn’t that my Macbook is too ancient to run Airplay (and no plan to replace it, thank you) I’d simply sell all my Sonos gear and run Apple Airplay exclusively. I’d just as soon run things straight from an Ipad or Iphone and eliminate Sonos altogether. Hmmmmmm. S6

UKMedia

Wow. I wanted a ONE but this thread has convinced me otherwise. I imagine turning off the microphone would solve things but what’ the sense of having to turn it back on every time you want to ask Alexa something? If it wasn’t that my Macbook is too ancient to run Airplay (and no plan to replace it, thank you) I’d simply sell all my Sonos gear and run Apple Airplay exclusively. I’d just as soon run things straight from an Ipad or Iphone and eliminate Sonos altogether. Hmmmmmm. S6

This issue has improved since the last update and I haven't had a false trigger for 2 or 3 days now and my Sonos One is in the same room as my TV.

Remember: Sometimes Red Wine helps :)

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sjw

Local Superstar

Are you just finding things.you want to find or has Sonos actually said they've made a change in this regard?

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danielkeaAuthor

Enthusiast II

No difference for me, still the same annoying issues.

I asked Alexa to play beat the intro and you can't actually play the game because as part of the script it says ask Alexa to... She heard this, wakes up and stops, so annoying..

I would avoid these speakers, they are awful!!! If you want Alexa use a dot and a play 1.

C

Clinical Precision

Prominent Collaborator I

Still the same for me. Infuriating! Having previously returned two Ones I was keeping one and living with the eccentricities hoping for improvement. But we just can't live with it any longer. There have been improvements such as flash briefing and Spotify. But the constant dinging and the fact you cannot have multiple streams on Spotify initiated by voice currently makes it pretty unusable for us.

Smilja

[...] and the fact you cannot have multiple streams on Spotify initiated by voice currently makes it pretty unusable for us.

Can you have multiple streams on Spotify initiated by voice on an Echo device?

»And the world is like an apple whirling silently in space, Like the circles that you find in the windmills of your mind.« (›Windmills Of Your Mind‹ [1967]. Music by Michel Legrand ; English lyrics written by Alan & Marilyn Bergman)

UKMedia

[...] and the fact you cannot have multiple streams on Spotify initiated by voice currently makes it pretty unusable for us.

Can you have multiple streams on Spotify initiated by voice on an Echo device?

Nope, you have to use multi room.

Remember: Sometimes Red Wine helps :)

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