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vgottlieb
Contributor I
December 27, 2017

Issues with Alexa and Flash Briefing

  • December 27, 2017
  • 34 replies
  • 8658 views
I set up two Ones in the bedroom and said "Alexa play flash briefing" and Alexa responds with "here is your flash briefing" and then nothing happens (silence). This has happened about 50% of the time. Meaning it plays sometimes. I just got these and am debating between using two play1's and an Echo Dot. I want to use whatever will have the least amount of problems. The cons of using the Dot aren't a big deal to me (flash briefing on the dot).
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    njones11
    Lyricist I
    July 14, 2018
    I also frequently have this issue. Diagnostic report is 2094166083. About half my devices are wired.
    m1n
    Lyricist I
    July 14, 2018
    Just received two new Sonos Ones and I’m also having this issue. 467382074
    sonosStevo
    Lyricist I
    July 16, 2018
    My new Sonos One doesn't play my Flash Briefing or radio stations that I request. It announces that it is, but then silence. I've tried de-registering the device, but it doesn't even let me do that.
    Diagnostic report: 1085885679
    wsloan
    Lyricist I
    July 17, 2018
    I just got a Sonos One today and I'm having the same issue with flash briefing. It announces it but then there is silence. My flash briefing works with my other Alexa devices.
    Diagnostic Report: 279686993
    m1n
    Lyricist I
    July 18, 2018
    I just got a Sonos One today and I'm having the same issue with flash briefing. It announces it but then there is silence. My flash briefing works with my other Alexa devices.
    Diagnostic Report: 279686993

    I fixed my own problem, I'll see if I can explain it to you and let you know where i got it wrong. My mistake was reading these posts and getting confused by the idea of "eliminating duplicates." The way that Alexa recognizes devices, and the way that Alexa speaks through the Sonos One adds to the confusion. In my own simplistic way of understanding it, Alexa can hear us speaking to/through the Sonos, but doesn't know where to broadcast a response (Flash Briefing, Music, etc.) until the device is discovered by the Alexa App.

    1) Go to the Alexa App on your iphone - click on MENU -> ALEXA DEVICES
    2) You should see the Sonos One by the name you gave it in the Sonos App and in smaller font under the name it should say "online"
    3) In the Alexa App, click on MENU -> SMART HOME and then click on the large "+ Add Device" icon. Alexa will discover and "re-name" the Sonos device that already appears in the "ALEXA DEVICES" from #1 above.

    This worked for me, hopefully it does for you too.
      davesliter
      Contributor I
      August 4, 2018
      I have same issue. Can reliably get it to work every second time... ie every morning the first "whats my flash briefing" responds "here is your flash briefing" then nothing. The second query/response works. This pattern happens every morning. Any ideas on fixes. I have latest sw all around (sonos, alexa, etc) and I have no duplicate devices.

      I am still having same problem. Every morning I need to repeat the 'alexa what's my flash briefing' two times. Always fails on first time (says: here is your flash briefing, then silence) but second and subsequent times always work.

      Diagnosticreport 1506730380

      I have multi alexa devices and multi sonos devices (playbar with sub and two play3 surround in living room + multi single sonos speakers in bedrooms and bathrooms. The master br one is a sonos one alexa enabled where I am attempting flash briefings in mornings.
      davesliter
      Contributor I
      August 25, 2018
      Behavior has consistently changed... but still not fixed. Now first attempt at 'alexa whats my flash briefing' responds with 'here is your flash briefing' but then stops. Second attempt does the first item in the flash settings, in my case CNN news brief, then stops. Third attempt does complete briefing per settings. Same thing every morning. Diagnostics sent 511316216
      William Y.
      Lyricist I
      October 23, 2018
      Have we progressed with this issue at all? My Sonos One will not play my flash briefing, even after multiple attempts. Diagnostics confirmation no. 1752881936.

      Cheers.
      Sander64
      Contributor I
      October 24, 2018
      Same problem. Sometimes it works, sometimes it plays only first item in the briefing. Sometimes it plays everything. 1187998311
      jennaegs
      Lyricist I
      November 8, 2018
      Hello, I am having this issue. I ask for my flash briefing and Alexa says, “here is your flash briefing,” but then silence. I just recreated the problem and then submitted a diagnostic report. See number in photo attached.
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