Contributor I

Issues with Alexa and Flash Briefing

Forum|Forum|8 years ago
December 27, 2017
34 replies
8658 views

I set up two Ones in the bedroom and said "Alexa play flash briefing" and Alexa responds with "here is your flash briefing" and then nothing happens (silence). This has happened about 50% of the time. Meaning it plays sometimes. I just got these and am debating between using two play1's and an Echo Dot. I want to use whatever will have the least amount of problems. The cons of using the Dot aren't a big deal to me (flash briefing on the dot).

Flash Briefing

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G

GK1

Lyricist I

Exact same issue here! Can reliably get it to work every second time. Have 2 Sonos Ones. The Confirmation Number is 537710075

M

mreddie

Contributor III

I have the same issues with Flash Briefing too, and I have reset the Sonos One a number of times, followed all the setup rules with no dupes.

I also have another issue where if there are two items in the flash briefing list, often it will just play item 1 and then not play item 2 (even if you change the order around or choose different news sources in the list).

This problem seems to be linked to another problem I have where I tell Alexa to play an Album on Amazon music, it will often play the first song of the album and then go silent and stop when it gets to Track 2. Sometimes turning the Sonos One on and off seems to fix the issue for a few hours and then the problem returns. Pretty annoying and not very seamless Sonos....help!!

G

gomo

Lyricist I

Same issue here!! I only have 1 Sonos One speaker. I have had to repeat “play my flash briefing” twice in order for it to play. This usually occurs on the morning between 6-7am. Been happening for weeks. Funny, I just tried to duplicate it so that I could post the diagnostic report conf# and it worked first time!! It’s currenty 10pm..........I’ll try tomorrow morning.

Jeff S

Retired Sonos Staff

I am having the exact same problem and I just submitted a diagnostic report. The confirmation number is 99272535. Thanks.

Hi lloydag,

It looks like there are a couple of things going on with your system which might explain the error. Your Sonos speakers are losing connection from time to time with your wireless network. There are a few wireless networks in range running on the same wireless channel as your own, causing interference. Please try changing your router's wireless channel from 1 to 6 and see if that helps. You can also try rebooting each of your speakers, and discovering devices through the Alexa app again.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

Exact same issue here! Can reliably get it to work every second time. Have 2 Sonos Ones. The Confirmation Number is 537710075

Hi GK1,

Your Sonos speakers are having a hard time staying connected to your wireless network due to interference from nearby signals. Please try changing your router's wireless channel from 13 to 1 and then test things out again. Rebooting speakers and rediscovering devices in the Alexa app may also help.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

I have the same issues with Flash Briefing too, and I have reset the Sonos One a number of times, followed all the setup rules with no dupes.

I also have another issue where if there are two items in the flash briefing list, often it will just play item 1 and then not play item 2 (even if you change the order around or choose different news sources in the list).

This problem seems to be linked to another problem I have where I tell Alexa to play an Album on Amazon music, it will often play the first song of the album and then go silent and stop when it gets to Track 2. Sometimes turning the Sonos One on and off seems to fix the issue for a few hours and then the problem returns. Pretty annoying and not very seamless Sonos....help!!

Hi there,

Please submit a diagnostic report and reply with the confirmation number after this happens. I'll take a look for you.

Help others find useful content by clicking the like button and selecting the best answer to your question.

M

MDONE

Lyricist I

I am also experiencing the same issue as above. I only have a single Sonos One, but need to ask twice for flash briefings. Confirmation number is 1200654570. Thanks.

G

gomo

Lyricist I

Diagnostic #: 284138343. I just had to repeat the command.

Jeff S

Retired Sonos Staff

I am also experiencing the same issue as above. I only have a single Sonos One, but need to ask twice for flash briefings. Confirmation number is 1200654570. Thanks.

Hi MDONE,

Thanks for sending in the report. I see there are many DNS lookup errors in your report. This may explain why the speaker isn't connecting properly the first try. Please try rebooting your router and your Sonos One by removing them from power for ten seconds or so. This should make sure they are using the most up to date network information, including the DNS setting. Once back online, test things out and let me know how it goes.

Help others find useful content by clicking the like button and selecting the best answer to your question.

Jeff S

Retired Sonos Staff

Diagnostic #: 284138343. I just had to repeat the command.

Hi gomo,

It looks like your Sonos speaker is losing connection to your wireless network from time to time. This may be why the command isn't working. Please try changing your router's wireless channel from 6 to 11 or 1. This should reduce interference from nearby signals and should also help your speaker stay connected.

Help others find useful content by clicking the like button and selecting the best answer to your question.

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