Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Forum|Forum|2 years ago
December 26, 2023
151 replies
7970 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Show previous replies

Ken_Griffiths

@Ken_Griffiths

Btw… does EN support still use diags from the community? Sadly german support stopped this about 2 years ago and diags only can be used for chat or phone support. :-(

I don’t expect the Sonos Staff to reply back to me @Schlumpf, but I still post the diagnostic reports after I encounter an issue, as it at least lets them perhaps see the causes. It may help the developers too.. and at least I can come back here and get the report references if they are ever required.

Schlumpf

Virtuoso

@drbabbers

Indeed bad timing… I just can tell you that before this occurred Alexa worked absolutely fine with the Era100. As I were you I would have waited some time to get this fixed by Amazon/Sonos.
Maybe you will give it a second chance soon. 😉

Ralf

H

Hirsel

Lyricist III

Can say the same! The combo with Alexa really did work and the sound is just such a huge upgrade compared to the Echo themselves (or the nightmare of connectivity issue we call Bluetooth)

A

aklos

Lyricist I

Hello, I also have same problem with my new Sonos One .. With my Sonos roam I don‘t have such problems.

Are there any news?

Schlumpf

Virtuoso

Hello, I also have same problem with my new Sonos One .. With my Sonos roam I don‘t have such problems.

Are there any news?

@aklos

Hi… not sure if you are running into the same problem as the other users here reporting about Era100. For me I can say it only happens on the Era100. All other devices inkluding Sonos One work fine with Alexa.
So maybe there’s a different kind of problem with your Sonos One. Did you try all the standard troubleshooting steps like reconnecting Alexa to the One, reactivating the Sonos skill and first of all deleting the device from your Amazon account?

And I don’t think there will be really news about it the next few days, because the issue is really known and reported by some users since yesterday. Imho it will take some time to figure out the reason and to release a fix.

Ralf

A

aklos

Lyricist I

Hello, I also have same problem with my new Sonos One .. With my Sonos roam I don‘t have such problems.

Are there any news?

@aklos

Hi… not sure if you are running into the same problem as the other users here reporting about Era100. For me I can say it only happens on the Era100. All other devices inkluding Sonos One work fine with Alexa.
So maybe there’s a different kind of problem with your Sonos One. Did you try all the standard troubleshooting steps like reconnecting Alexa to the One, reactivating the Sonos skill and first of all deleting the device from your Amazon account?

Will give it a try and let you know what happend. thank you

C

cagil

Lyricist II

Hey everyone, I did not want to bump the issue simply with “I have this problem too” but I really do have this problem, and it has frustrated me for weeks so I am glad to have come across this.

I am not sure when this issue started occuring to me but it definitely started occuring after a certain interval, because I did not have this issue before, and it is happening to me recently. It is insanely frustrating to say Alexa 4 times to get something in, and it is not about talking fast or slow, Alexa even asks a question to me and immediately stops listening.

Hopefully we can make enough noise so this is looked into. Please all push for the support and show this thread if you have to, because otherwise I will be returning the speakers (what a shame)

Here is the video of this happening. You can see it just stops listening after being woken up and sometimes decides to listen:

M

Minsou

Enthusiast I

Glad to know we are not alone with this issue

Schlumpf

Virtuoso

Glad to know we are not alone with this issue

Yes… 👍🏻

And @all:

Don’t forget to contact Sonos support and give them a diagnosis you sent after this happened.

Ralf

C

cagil

Lyricist II

Hey everyone, I did not want to bump the issue simply with “I have this problem too” but I really do have this problem, and it has frustrated me for weeks so I am glad to have come across this.

I am not sure when this issue started occuring to me but it definitely started occuring after a certain interval, because I did not have this issue before, and it is happening to me recently. It is insanely frustrating to say Alexa 4 times to get something in, and it is not about talking fast or slow, Alexa even asks a question to me and immediately stops listening.

Hopefully we can make enough noise so this is looked into. Please all push for the support and show this thread if you have to, because otherwise I will be returning the speakers (what a shame)

Here is the video of this happening. You can see it just stops listening after being woken up and sometimes decides to listen:

Here is my diagnostic code, I am sorry for posting again:

1550060789

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