Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Good point on the SVc so the there is hope they can fix it without a hardware replacement.

But just to get this understood correctly: the button on top disables in my opinion the voice control completely (you can also do this in the app) and doesn't put it into 'listening' mode. (Where I think the issue is somehow related to)

So for any action to take place you need 3 things:

1 hardware switch to green at the back

2 voice in listening (faint white led)

3 wake word 

Right?

@Hirsel

You have to HOLD your finger on the micro touch button while the micro/ LED is active. Then you can talk to Alexa while holding your finger on. After you release ist Alexa will answer. 
So this is an alternative for saying the keyword. But this only works for Alexa and not for SVC. 

Okay, I’ve just removed the Alexa Assistant from my Era 100 device (and the SVC assistant too, just for good measure). I also deregistered the Alexa component in my Amazon account and then reinstalled the Alexa assistant back and ‘initially’ it still all worked fine for me, but now I’m occasionally seeing the same issue where the Era 100 status LED lights up and goes out again and the device stops listening. I haven’t tried it repeatedly yet, nor have I tried removing/reinstalling Alexa on any other products, but it certainly is not working as well as it did before.. so something does seem amiss here. Just a software issue, I guess, as it was working fine before I removed/reinstalled Alexa.

Here’s a diagnostic report too: 1086485044

@Ken_Griffiths 

Thanks for the „sacrifice“ and sadly welcome to the club. 😉🙈

I‘m sure it’s a software issue and hopefully this will be fixed soon by Amazon/Sonos. 
If not my daughter will kick Alexa to hell… I won’t tell the names she gave her the last days when the problem occurred. 😅

@Ken_Griffiths 

Btw… does EN support still use diags from the community? Sadly german support stopped this about 2 years ago and diags only can be used for chat or phone support. :-(

@Ken_Griffiths I also see same, intermittent light goes out on wake up on ERA-100. You may additionally now experience the occasional  “sorry, something went wrong”.

Sonos support have 3 or 4 diagnostics from me after as per:

Same issue for me as well, I have two Era 100’s in stereo mode and it always seems always to be the third attempt of using the Alexa wake word that it finally responds. The first two times the light comes on and immediately off again, as others have mentioned.

I’ve had my speakers a while now and they were fine before so it must be a dodgy software or firmware.

i hope they fix it soon ?

Glad to hear this was not a ‘me’ issue, but sorry to hear others are experiencing this also. I tried everything my end I could and got nowhere with Sonos support. As mine was a brand new out of the box Era 100 and this was my 1st experience with Sonos I have returned my unit to the retailer and they are processing a refund. Bit gutted really as the hardware and speaker quality are superb but this issue was a showstopper for me. (Especially for a brand new product) Unlucky timing perhaps! :/ Hopefully this is acknowledged and fixed soon.

(BTW I’m in the UK)

Just to add I have a Sonos Roam as well, no such issues.

I will keep an eye out for it @craigski - not seen it so far, (early days), but I am seeing what @corky123 has mentioned, in that Alexa/Era 100 now only responds after about every three tries, or so.

Since reinstalling Alexa, the responses are somewhat intermittent, but otherwise has worked with the few instructions tested so far.

Anyhow, I will certainly report back here if I get the “sorry, something went wrong” feedback too.