Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Forum|Forum|2 years ago
December 26, 2023
151 replies
7970 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

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Schlumpf

Virtuoso

Here is my diagnostic code, I am sorry for posting again:
1550060789

No problem… this just pushes the thread. 😉

But please contact support team via chat or phone and tell them the diagnosis number.
https://support.sonos.com/en-gb/contact
Or (as I can see in your user profile you live in the Netherlands) if you prefer contact dutch support. 😎

https://support.sonos.com/nl-nl/contact

There’s also a dutch community…

https://nl.community.sonos.com

Ralf

Airgetlam

Might be worth a read of Diagnostics - How do they work? thread.

Bruce

C

craigski

Local Superstar

Here is something to try and report back:

Go to Alexa App on your phone, click devices on bottom, select the Sonos device and check the setting for ‘Adaptive Listening’ if it’s set to ‘off’, set to ‘on’, this could help with this issue.

https://www.amazon.com/b?ie=UTF8&node=23623518011

Schlumpf

Virtuoso

Might be worth a read of Diagnostics - How do they work? thread.

Thx @Airgetlam 👍🏻

EN community is not my daily playground. 😉

I didn’t know about this thread until yet.
Will keep it in mind. 😎

Ralf

Airgetlam

I suspect keeping all the various places that Sonos has with the same info is challenging. The ones I know about are German, French, English, Nordic (I assume multiple languages, that is a generic name), and Reddit. I imagine there may be more?

Bruce

Schlumpf

Virtuoso

@Airgetlam

Yes, of course they are present at many several places. This has its good but also bad points. For us on DE it’s quite familiar but also big enough to help each other and to share and discuss important issues.
Sometimes I visit you guys over here to get more information or just to meet different people. 😎 But I have to say… it’s a different kind of speed and various content.
A member of german Sonos support staff called it a „shark pool“. 😅

But don’t worry… I still like to visit and learn. 😉

Ralf

Schlumpf

Virtuoso

Here is something to try and report back:

Go to Alexa App on your phone, click devices on bottom, select the Sonos device and check the setting for ‘Adaptive Listening’ if it’s set to ‘off’, set to ‘on’, this could help with this issue.

https://www.amazon.com/b?ie=UTF8&node=23623518011

Thanks for your advice and suggestion… but sadly this doesn’t seem to help. I activated the option for my Era100 but the issue still persists.

Ralf

C

craigski

Local Superstar

Thanks for your advice and suggestion… but sadly this doesn’t seem to help. I activated the option for my Era100 but the issue still persists.

Yep, same for me. I made the setting change yesterday, and thought I would try it out. It made little difference on my ERA-100, was still worth a try though..

F

Famill

Lyricist I

Just noting exactly the same issues. Terrible voice recognition on the ERA 100 product, which is so dissapointing as it’s an otherwise excellent product and we were encouraged to buy this based on our excellent experience with other Sonos products that work fine with voice control (e.g. Sonos move).

Considering simply returning the product and trading up or down.

UK

Schlumpf

Virtuoso

@Famill

I really can not share your experiences… for me besides this bug discussed here the voice control of Era100 worked well.

Ralf

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