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drbabbers
Contributor I
December 26, 2023
Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

  • December 26, 2023
  • 151 replies
  • 7970 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

  • Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
  • Every now and then she wakes up, performs the task all OK
  • However randomly she will not let me respond and instead returns to the resting state
  • I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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    Best answer by Corry P

    Hi @drbabbers et al

    We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

    We thank you for your patience.

    151 replies

    Show previous replies
    iBoyley
    Trending Lyricist I
    February 19, 2024

    Another one with this issue. The microphone/light shut off after saying Alexa before I can complete the voice command. Only a problem on my Era 100..

    myllor
    Lyricist III
    February 21, 2024

    This is the response from the team/CEO to my request for clarification on the ERA 100/Alexa problem - ITALY
    Hi Piero,

    Thank you for contacting our CEO.

    Your email has been forwarded to me. My name is Ryan and I'm one of the supervisors at Sonos.

    We're sorry to hear that you're experiencing issues with your system while trying Alexa. There is currently a problem with the Era100 and Alexa. As you said, the problem may not necessarily be with the service itself.

    Our engineers are currently investigating the issue and are trying to find a fix which will be available via a software update. We can't say when the issue will be resolved as the team is still working on it. We could replace your speakers, however, the problems would still occur as it is highly likely to be a software issue.

    Please let me know if you have any other questions.

    Best regards

    Ryan A
    Sonos | Supervisor | Contact us
    Ask questions, find answers, and share your thoughts on the Sonos Community.

    Hunty101191
    Lyricist I
    February 22, 2024

    I have had an Era 100 since October 2023 and I am constantly battling with Alexa for it to work on a daily basis. You would have thought that this would have been resolved by now. I previously had a Sonos One (Gen 2) for several years previous and never encountered this problem.

     

    Any help would be welcomed!

    Schlumpf
    Schlumpf
    Virtuoso
    February 22, 2024

    Ok… perhaps I can tell some good news. 
    Today I recognized that Alexa didn’t respond any longer at all. There was an Alexa app updates and a look into the app showed that the Era100 device couldn’t be found. Next was a look into Sonos app and there was a message to complete Alexa setup for Era100. 
    So I did… and after all I can tell you „It just works!“ 😎

    Seems that they got it fixed. 

    Ralf
      myllor
      Lyricist III
      February 22, 2024

      From Italy I really think that the problem has been solved.

      Do this uninstall alexa from sonos

      From Alexa, uninstall the Sonos skill

      Close all apps, then activate Alexa from the Sonos app.

      Having done this I have been trying Alexa voice for a while and it hasn't missed a beat, it seems to be working.

      Try it

        Schlumpf
        Schlumpf
        Virtuoso
        February 22, 2024

        So it seems the important step to do is completing or redoing the Alexa setup within Sonos app. And probably first installing the latest Alexa app update. 

        Ralf
        myllor
        Lyricist III
        February 22, 2024

        So it seems the important step to do is completing or redoing the Alexa setup within Sonos app. And probably first installing the latest Alexa app update. 

        Yes, I have done this and for quite some time I have been trying the Alexa voice continuously without closing the microphone

          Schlumpf
          Schlumpf
          Virtuoso
          February 22, 2024

          @myllor 

          Yes, same here. 😎👍🏻

          Ralf
          craigski
          Local Superstar
          February 22, 2024

          Just tried my ERA-100, and looks promising 😀

          ERA-100 responded every time.

          I updated Alexa App on phone yesterday, ERA-100 was not working this morning. I have NOT done anything with Sonos/Alexa/Skill. ERA-100 appears to be working again this evening.

          Some silent Amazon Alexa? update possibly has happened in background?

           

            Airgetlam
            Airgetlam
            February 23, 2024

            Could be on the Amazon side, to my knowledge there has been no firmware update in Sonos’ side. 

            Bruce
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