Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Same problem here. I’ve just had a long session with Sonos chat, and this is the conclusion they sent me after looking at the diagnostics on my Era 100:

Thank you for you patience! After a further check it seems the issue you are experiencing is a known issues with the Era100 which is not responding to the voice commands. We are currently investigating this issue and out engineers are trying to find a resolution as fast as possible.

They said there will be a software update when the issue is resolved, but couldn’t give any idea of time. Great.

I’m fairly sure that’s the same for any company fix. Sonos have to identify the cause, fix it with software and then test it. No-one can predict if the testing will fail, or work etc. Then when it is fully tested, it will be released in a scheduled update alongside other bug fixes. There’s no saying if it will be in the next Sonos update, or a later one. All anyone can say is that Sonos are looking into the matter. I have the issue with two Era 100s and I’m just going to wait patiently. I love the little speaker and happy to wait for the issue to be resolved. We all hope that happens sooner, rather than later.🤞

Chiming in to say I am experiencing the same problem with Alexa & Era. Will await a future firmware update :).

If Sonos Voice Control could control Spotify then I wouldn’t really need Alexa tbh.

My device arrived today and indeed having the same issue:) 

Hi @drbabbers et al,

We want to thank everyone for their patience going through this and all the troubleshooting you all have done so far.

While our teams are still investigating the root cause of this issue, we are not currently asking users to call in for troubleshooting - we only ask that you wait while we investigate this issue further.

If there is an update we can share we will be sure to post it in this thread.

Again, thank you for your patience

Thanks you for the update. At least we know someone is looking to resolve the issue

Hello,

I am another user facing this problem. 

Even more, since I have two Era100 speakers setup (stereo pair).

Interesting thing is that Era300 speakers, placed at the same place or anywhere within my home (own 3 of them) never show this issue.

With Era 100, I am lucky not to have Alexa shut down just after the “listening chime” once in 4 or 5 trials - very flustrating….

maybe a hint / trick that helped in my case so everybody can try it out - in the sonos app → system → your Era100 Speaker/Room -->, cick on the “Amazon Alexa” under “Sprache” (in german version, I have to admit that the translation from English is really poor:), chose your speaker and unselect “Aktivierungswort-Ton”. Era100 does not play the voice assistent chime, but (at least up to now) works well each time.

Dear Sonos team,

it would be really cool to get a free sonos Era 300 speaker from you as a gift for finding out a quick fix for a problem you seem to fight with with no success for last half a year :)

Cheers to whole sonos community!

My voice assistant chime was already deselected, and selecting then deselecting makes no difference. Still got the problem. No free speaker for you I’m afraid!

ups, I am fraid you are right - it does not work again. 

What about replacing all Sonos Era 100 with Era 300 speakers by sonos team? Era 300 does not face this issue at all, so might be solution to all very patient sonos users :)