Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Yeh I got excited as well and thought 16.0 was the fix but alas not, very annoying.

Nope, sadly not resolved here either. Come on Sonos please fix this

New ERA 100 owner as of yesterday, love the sound quality but the Alexa issue here is really annoying, I’d be tempted to buy a another unit to replace my Echo devices but not going to happen until this issue is resolved.

Perhaps highlighting this to the media might help resolve it quicker. No one likes bad publicity 

I have the Era issue here and have given the data to Sonos. They acknowledged the issue and are working on a fix, I assume that's ‘perhaps’ with their partner Amazon in this instance. Not even a month has passed and I’m not sure that any media outlet would be interested in such trivia, particularly as the matter is being investigated/fixed, then most probably tested by Sonos for release. It’s not like this has been going on for months - I doubt it’s even reached the testing stage at this point. It’s more a case of just waiting patiently, I think.

It’s been going on for over 2 months

I think the recent release was hoped to solve the issue, but it hasn’t… so a fix is potentially even further away.

TBH - the lack of app development and stability issues is making sonos less compelling, this will result in some revenue loss if first time buyers don’t get the right first impression

I think it’s been half that time since the issue was made clear here in the community, but let’s not quibble over that. There’s been one update since of the firmware and I certainly did not expect to see it in that, as other issues were in line before that, not least the Sony Bluetooth issue and the ongoing issue with Connect Amp/Playbar. I actually don’t personally expect to see a fix for this issue in the next update either, but that’s just my own point of view, as I think there are bigger priorities than the issue I’m seeing/reported here and experiencing myself. 

I’m happy to wait patiently, rather than running off to tell the media, but I guess that’s your prerogative. If you can’t wait and your device is within the return period, then just send it back. I’m not about to cut off my nose to spite my face and will just wait patiently for the fix.

There are far more important things in the world than a minor speaker assistant intermittent non-listening issue. Meanwhile I will just use SVC installed on the device.

I think you’ve landed on the crux of the issue here… Sonos aren’t providing fixes or improvements as quickly as you would expect. Whilst voice assistant isn’t the core feature of the speaker it’s still a large part of the product feature.

After 15 years and numerous products later, I purchased a WiiM Amp over xmas and I couldn’t be happier. Regular updates with improvements, fixes, stable app, zero network issues so far…

I think Sonos having released numerous products can’t keep the software development moving at the same speed. The bigger your product portfolio against a single code base, the bigger the regression risk.

I wouldn’t argue with the issues you raise, but either way I’m not going to dash-out to the media over a minor bug… I have waited many weeks in the past for Amazon, LG, Apple and Google to fix a variety of issues - These things can take weeks, rather than days, as there’s usually an order of priority. The bug probably needs writing up in detail and the proposed fix too, then post-coding, things need both testing/approval. If that testing fails then it might go round the mill again and eventually it presumably gets approved for release to the general public and included in an App/Firmware update alongside any other fixes and distributed worldwide… I tend to see (on average) that Sonos release an update about every 6 weeks, or so. My expectation is to therefore see an "acknowledged issue" fixed around 12-18 weeks later (give or take).

Note that some users who visit the community here, also complain about the Sonos App/device update frequency, saying they occur much too often… so I think my own expectation of around 3 months is quite reasonable, all things considered. If it happens sooner, then great!!!  

I’m just not seeing it ‘yet’, as an issue where I need to start banging a drum, or running to the media. My own view is to be a little more patient. I’m sure the Sonos Staff (who likely use these products themselves) want these ‘bug fixes’ resolved as much as we do.

I was told it’s their top priority (not sure about that) with no timeframe for a fix. I’m surprised they are still selling these with a known problem. They must be inundated with calls about the issue.

 It’s ok saying the hardware is fine so there’s no problem with the kit. These are sold with Alexa as part of the deal. If that part isn’t working properly then buyers are going to respond negatively. They need to fix this soon or there will definitely be bad press somewhere along the line.