Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Forum|Forum|2 years ago
December 26, 2023
151 replies
7972 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Show previous replies

T

The marmite man

Trending Lyricist I

I have just been in touch with Sonos support here in the UK and my most recent era 100, not older ones, is doing exactly what others are doing. It’s frustrating and I assume it will get fixed in time. At the moment they have no time frame for a solution.

M

Marcopolo73

Lyricist I

Bonjour,

en France, même problème. Il faut relancer plusieurs fois Alexa pour que la demande soit prise en charge.

S

spacepod

Lyricist I

Exactly the same problem for me, rarely listens first time and needs three or four repeats. Sadly, this is going back if there is no fix.

Schlumpf

Virtuoso

Exactly the same problem for me, rarely listens first time and needs three or four repeats. Sadly, this is going back if there is no fix.

Just relax… the problem was identified quickly and seems to be a software issue that will be fixed with an update of Sonos, Amazon or both of them. On your side you don’t need to do anything… just wait. 😉

And as I can say before it worked like a charm so waiting will be worth it.

Ralf

R

RichTea

Lyricist III

Just relax… the problem was identified quickly and seems to be a software issue that will be fixed with an update of Sonos, Amazon or both of them. On your side you don’t need to do anything… just wait. 😉

I’m sadly not as relaxed as you. I have this in my open planned living room / kitchen, and use Alexa heavily; allowing me to control my lights, heating, timers, tv, shopping lists… you name it, she’s controlling it.

Completely understand that other people may just be using it to pause and play music; but for power users like myself, this is extremely inconvenient and more than happy to let Sonos know that a fix would be appreciated sooner rather than later.

So if Sonos could drop EVERYTHING and solve MY problem first, that would be great!😅😋 pretty please.

Schlumpf

Virtuoso

@RichTea

LOL… 😅 Never make yourself such dependent on a woman. 😉

I know in your situation it’s quite more frustrating as you just use Alexa for audio commands and SVC can be an alternative.

Don’t know if Sonos will drop everything else for your „lady“… maybe an email to the CEO describing your partnership situation with Alexa can drive things forward. 😎

Ralf

A

AllanST

Contributor I

I just bought a Era 100 and am also suffering from this frustrating problem. Sonos Voice Control is fine with no issues!. I had a Sonos 1 which was fine with no issues! From reading the posts it sounds like its a software and not a hardware problem. Sonos really need to sort out this problem as this is blighting an otherwise excellent product and has ruined my Sonos experience. Considering how much these cost it should work perfectly straight out of the box!

Come on Sonos PLEASE sort this out

K

KiPe

Trending Lyricist II

Hello @all from the german Sonos community. Some other users there including myself can confirm exactly the same behavior. And only Era 100 is affected… the problem first occurred about 2 weeks ago. Imho after an Alexa or a Sonos update.
I also tried everything mentioned above but nothing changed. All my other Sonos devices including an Era300 work fine with Alexa.

Sonos products are on version 15.11 and Alexa app (iOS) also is on latest version.
Maybe it’s an regional Alexa problem because an user from Austria also can‘t confirm or reproduce the problem.
I stay in contact with german Sonos support but there the problem wasn’t known yet. But the last two days the are several users having the same problem.

Perhaps it would make sense to mention the region we are using our Sonos/Alexa systems.
For Germany I definitely can confirm the problem.
I there are news on our side or fron german support team, I will share over here.

Best Regards

Ralf

Same here. Also Germany.

Other devices (beam and roam) using Alexa works flawlessly.

Schlumpf

Virtuoso

@KiPe

If you read the whole tread, you will see that the issue is identified and that Sonos is already working on it.
ALL Era100 devices using Alexa are affected by this and it’s not a hardware but a software issue.
Just wait for the fix…

Ralf

T

The marmite man

Trending Lyricist I

Thought 16.0 update would solve the problem but unfortunately not. Will keep on waiting as suggested BUT it is very frustrating!

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