Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Forum|Forum|2 years ago
December 26, 2023
151 replies
7973 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Show previous replies

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corky123

Trending Lyricist I

This is how i fix the issue for now with a legacy alexa echo dot beside and turn off the voice control mic on the era 100

Can I ask how you got this working please, until Sonos release a fix I have a Fire TV Cube in the same room as my pair of Era 100’s but I cannot for the life of me get it to play from the Sonos speakers, it just always plays either from the cube or the tv ? I have linked them both as well. Thanks.

U

unclecurio

Lyricist I

Yeah same deal here with a new Era 100. Wake word causes activity light to flicker momentarily but then it disables before you can utter the command. Seems to be more prevalent when audio already playing but maybe I just notice it more as that tends to be a more annoying scenario (someone’s trying to talk to me and I’m just standing there saying “Alexa; stop!” over and over!). I have however fallen into habit of starting spotify/BBC sounds with Alexa but using SVC to handle volume/stop commands.

No issues with the Beam.

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asci

Lyricist I

Hi there, I’m from Italy and I have the same problem on my Era 100.

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lord.ford

Lyricist I

Having same issue. Have been speaking with Sonos and no indication of when/if bug will be fixed but they are investigating.

Worryingly it looks as though will not honor warranties for units with this issue(!) - not sure of the legality of this but have emailed their ‘CEO’ (although I seriously doubt the email address listed actually goes to Mr. Spence himself!).

Not a good look when you can grab an Echo for $50!!

D

darkfinger

Lyricist I

Same problem here. Posting to follow this

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RichTea

Lyricist III

Worryingly it looks as though will not honor warranties for units with this issue(!) - not sure of the legality of this but have emailed their ‘CEO’ (although I seriously doubt the email address listed actually goes to Mr. Spence himself!).

Not a good look when you can grab an Echo for $50!!

Doesn’t surprise me; though I would expect them to remove ‘Works with Alexa’ from the product features list… or at least add ‘Works with Alexa - sometimes’.

O

Oli_Renyolds

Lyricist I

yeah having the same issue, just been shipped a new unit after the previous one was sent back with system diagnostic and the issue still persists with Alexa

Schlumpf

Virtuoso

yeah having the same issue, just been shipped a new unit after the previous one was sent back with system diagnostic and the issue still persists with Alexa

Yes, this was to be expected as it’s not a hardware issue.

Ralf

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asagrado

Lyricist I

I have the exact same problem. Guess there is no solution yet

Schlumpf

Virtuoso

I have the exact same problem. Guess there is no solution yet

If there is one it would be communicated over here.

Ralf

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