Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

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Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Corry PAnswer

Sonos Staff

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein

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Schlumpf

Virtuoso

Just for your information…

I had another contact to Sonos support team and also told them about the several community threads about this issue. They are aware of them and definitely are investigating the problem after they were able to reproduce it.
So you can be sure that all the comments over here got an ear. 😎

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Ralf

C

craigski

Local Superstar

So you can be sure that all the comments over here got an ear. 😎

‘Ear’ or ‘Era’ ? 😀

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Schlumpf

Virtuoso

So you can be sure that all the comments over here got an ear. 😎

‘Ear’ or ‘Era’ ? 😀

😅👍🏻 Taking a problem with a smile of course is a smaller problem. 😎

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Ralf

M

Minsou

Enthusiast I

The answer i just received from support

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H

Hirsel

Lyricist III

Did anyone get any news here?

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Schlumpf

Virtuoso

Did anyone get any news here?

No update of information yet…

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Ralf

M

Minsou

Enthusiast I

This is how i fix the issue for now with a legacy alexa echo dot beside and turn off the voice control mic on the era 100

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Schlumpf

Virtuoso

@Minsou

Not the way as planned by design, but… it just works. 😉👍🏻

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Ralf

H

Hirsel

Lyricist III

Yeah the workaround is similar to mine but it still sucks to do something like this at the price point if Sonos.. in 20 Eur echo I can accept quirks but not in a multi hundred Eur product

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G

GBL

Lyricist I

Hi all. I have the same issue in UK. I’ve just done live chat with Sonos and agent was very helpful. Confirmed it’s a known issue and being worked on. There’s no fix other than persisting until Alexa kicks in and no timeframe for resolution but very much being worked on.

I do find switching active listening on in the Alexa app settings has helped a little bit that might just be coincidental.

Hope that helps.

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