Hi there!Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:Issue the wake up call ‘Alexa...’ and intermittently she will function as expected Every now and then she wakes up, performs the task all OK However randomly she will not let me respond and instead returns to the resting state I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.I have a video recording of the issue here:Any ideas please?

Contributor I

Answered

Intermittent Alexa Voice Assistant.. Sonos Voice Control all OK!

Forum|Forum|2 years ago
December 26, 2023
151 replies
7970 views

Hi there!

Treated ourselves to a new Sonos Era 100 for Xmas and have been experiencing a frustrating issue with Alexa Voice Assistant as follows:

Issue the wake up call ‘Alexa...’ and intermittently she will function as expected
Every now and then she wakes up, performs the task all OK
However randomly she will not let me respond and instead returns to the resting state
I can’t replicate this behaviour using the Sonos Voice Control only with the Alexa Voice Assistant, so can only assume this issue is specific to Alexa & Sonos and is not a hardware issue..

Also to confirm I have Amazon Echo products in the house working 100% fine with Alexa.

I have a video recording of the issue here:

Any ideas please?

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Best answer by Corry P

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

Show previous replies

M

myllor

Lyricist III

Could be on the Amazon side, to my knowledge there has been no firmware update in Sonos’ side.

In fact it was an Alexa problem for Era 100

Airgetlam

There was no update to Sonos firmware that I am aware of. I can’t speak to changes made on the Amazon server that the Era 100 is pointing to to process commands.

Bruce

A

AllanST

Contributor I

WOO HOO… Alexa seems to be fixed, she’s responding first time, every time. Hopefully that’s it all fixed and no more frustration having to say the wake word 6 or 8 times to get it to respond 😃

B

benji89

Lyricist III

I still encounter an issue with alexa. It always say: sorry, an error occured...

Schlumpf

Virtuoso

I still encounter an issue with alexa. It always say: sorry, an error occured...

That sounds like a different issue. Please try to reactivate the Sonos Alexa skill in Alexa app.

Ralf

M

Minsou

Enthusiast I

The issue happened 3 months ago, any news about it ?

M

myllor

Lyricist III

The issue happened 3 months ago, any news about it ?

The Alexa issue has been resolved

Corry PAnswer

Sonos Staff

Hi @drbabbers et al

We now consider this issue resolved. If you continue to see this issue, we recommend you ensure your Sonos system is up-to-date, and if so, to get in touch with our technical support team for assistance.

We thank you for your patience.

"Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein