Contributor I

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“I could not find that on Apple Music” - Alexa and Apple Music integration issues

Forum|Forum|7 years ago
May 19, 2019
38 replies
7016 views

Finally Alexa and Apple Music integration has come to Sonos in Australia. This would be great if it actually worked.

I have added the Sonos skill and the Apple Music skill to Alexa. I have added Apple Music as the default music service. I have added Alexa to both my Sonos One and my Beam.

When I ask Alexa to play a particular artist, it will default to playing via Amazon Music (despite Apple Music being set as my default). When I specifically request that the artist play from Apple Music, Alexa responds that it “could not find that on Apple Music”, despite the songs being available to play via the Sonos app manually. The only command that works is if I ask Alexa to “play music” and it will play a personalised radio station from Apple Music. However, requesting any particular artist, album, playlist, etc. always either starts playing from Amazon Music or not found if specifically requested to play from Apple Music.

I have completely removed Alexa from my Sonos devices, restarted all my Sonos devices, disabled all the skills in Alexa, deregistered all my Sonos devices from my Amazon accounts and started it all from scratch but the issue still persists. Apparently there was a service outage for a while, but there appears to be no service outage and I am still having this problem.

Does anyone know how to fix this? From what I read on some message boards, other people have had this problem in the past. How do you fix it?

Thank you.

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Best answer by Keith N

Hello everyone, I have a quick update on this -

Apple Music via Alexa is in the process of going live in Australia and New Zealand, as such you may find it working already. Since it's still rolling out, the teams aren't allowed to talk about it as it's an unannounced feature. That said, when it's confirmed to be up and running at 100% I'll make sure to update this thread.

Thanks for your patience.

Show previous replies

Ken_Griffiths

@Keith N I posted in the megathread (https://en.community.sonos.com/announcements-228985/alexa-play-apple-music-on-sonos-6823840/index2.html#post16347695) before finding this thread. Has this officially launched in Australia because per my linked post it still does not work for me and before I go re-adding/troubleshooting I was hoping to clarify whether it’s officially launched or still in a soft launch of sorts?

This Sonos Support document may help to provide the answer you are looking for, perhaps?

https://support.sonos.com/s/article/3439

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beersushi

Lyricist III

@Ken_Griffiths no luck i’m afraid, have gone through the delete and re-add steps and i’m still no closer it would seem to be able to make it work with Alexa?
Just keeps saying can’t find on Apple Music or that it wants to play a station from iheartradio (which is not selected as default radio), so confused!

Ken_Griffiths

IHeart radio might 'possibly' be an Alexa Skill installed. Maybe check and if necessary remove that.

I assume you have set Apple Music as the default service in the Amazon Alexa App “Settings/Music” ...and that you have also installed the same Apple account/service in the Sonos App?

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beersushi

Lyricist III

iheart isn’t listed as a skill in Alexa app.
It is however listed as a music service in the Alexa app Music section by default along with Amazon Music, TuneIn, all of which can’t be removed (iheart doesn’t have login details either).
Apple Music is also there but I manually added/linked that for it to appear and yes same as that configured on Sonos.

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AussieSonosUserXCXAuthor

Contributor I

I am in the EXACT same situation as you @beersushi and it still isn’t fixed. I’ve removed everything, completely reset Alexa and Sonos, reset my modem and router and still it doesn’t work. I’m at a loss. I just have to be content with the fact that this doesn’t work!

if you have any luck please me know because I have no idea what else to try.

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Ugo52

Lyricist III

I, too, am having the same Alexa non play issue as above. I asked Sonos support directly if Alexa worked for them.
They replied:

"Thank you for your patience while troubleshooting your issue with Apple Music on Alexa.

We are able to play Apple Music on Alexa, we just tested it and works.

What we would like is a diagnostics when you get the error message on Alexa trying to play Apple Music."

If I can get my Apple Music station to play you would think I could also request an artist to play as well through Apple Music. However, this is not the case.
I see it as a half solution with the rest of it coming soon.( I hope)

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Ugo52

Lyricist III

OKAY - I HAVE GOT IT WORKING.

I am brand new to Sonos so forgive me if a few of these steps weren't necessary, but all I can tell you is it is working.

I removed my device (unlinked) from within the Alexa iOS app
On the Sonos App, I turned off Alex voice control
I deleted the Alexa iOS app
I re-downloaded the Alexa app
Via the Sonos App, I initiated the Alexa set up
I signed in as normal
Once the device was set up, I was able to command Alexa by saying "Alexa, play Tina Turner in the Lounge" or "Alexa play Energy by Burns, ASAP Rocky in the Lounge"

I got a bit sick of having to say "... in the Lounge" and I found that if under the iOS Alexa app, you create a group (I created one called Lounge), I now just say "Alexa, play music" or "Alexa play music by Adele" and she goes off and does it ("Adele from Apple Music").

It seems to work, so now I may set up my other Sonos devices and hope for the best....

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Ugo52

Lyricist III

Joshuaroth are you in Australia? I have same problem, followed same instructions to no avail.
What am I missing?

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beersushi

Lyricist III

@AussieSonosUserXCX & @Ugo52 I’ve been unable to resolve the issue either.
I feel like this is an Australian region specific issue (the same reason I cannot setup Alexa Recognized voices either via the Sonos One).

Sonos (@Keith N ??) it’d be great if you could provide some official feedback on whether this integration meant to work or not in Australia.
We’ve spent a lot if time adding/re-adding etc to no avail and the various threads had Sonos staff mention they’d come back and update the threads when it was supported (which doesn’t seem to have happened)...yet Sonos support articles seem to say it “is” supported 😞

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Ugo52

Lyricist III

@beersushi

I had been accessing my Alexa information at Amazon Alexa via the UK account at following site:
alexa.co.uk.....it contained all my devices.

I rang Amazon at Sonos' request. Sonos said that because I couldn't access Alexa via an iPhone using voice control ( à la Siri ) it was NOT a Sonos issue.

I spoke to Amazon and they noted I was subscribed on the USA site so they put me up on the Australian site. I started to have more issues here. Not all devices or music services listed. Mild concern. However, my Alexa was online and activated just that now Sonos device was offline. Go figure. I am then told it is a Sonos problem. I am now in a circular argument.

My intention is to do a Ground Zero reinstall and reboot of Both Alexa and Sonos.

I am spurred on by the assurance from Sonos that this ( Alexa and Apple Music on Sonos 1 ) does in fact work because they have it working here in Australia.

I am running the latest versions of ios , Alexa and Sonos apps on an iPhone 7 and a dated 2009 iMac. I am subscribed to Premium versions of 2 music services to allow me to use these services with Voice command. I am a patient person and so will do it all again.In the meanwhile, I hope Sonos come up with a full solution to the issue.

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