Contributor I

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“I could not find that on Apple Music” - Alexa and Apple Music integration issues

Forum|Forum|7 years ago
May 19, 2019
38 replies
7016 views

Finally Alexa and Apple Music integration has come to Sonos in Australia. This would be great if it actually worked.

I have added the Sonos skill and the Apple Music skill to Alexa. I have added Apple Music as the default music service. I have added Alexa to both my Sonos One and my Beam.

When I ask Alexa to play a particular artist, it will default to playing via Amazon Music (despite Apple Music being set as my default). When I specifically request that the artist play from Apple Music, Alexa responds that it “could not find that on Apple Music”, despite the songs being available to play via the Sonos app manually. The only command that works is if I ask Alexa to “play music” and it will play a personalised radio station from Apple Music. However, requesting any particular artist, album, playlist, etc. always either starts playing from Amazon Music or not found if specifically requested to play from Apple Music.

I have completely removed Alexa from my Sonos devices, restarted all my Sonos devices, disabled all the skills in Alexa, deregistered all my Sonos devices from my Amazon accounts and started it all from scratch but the issue still persists. Apparently there was a service outage for a while, but there appears to be no service outage and I am still having this problem.

Does anyone know how to fix this? From what I read on some message boards, other people have had this problem in the past. How do you fix it?

Thank you.

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Best answer by Keith N

Hello everyone, I have a quick update on this -

Apple Music via Alexa is in the process of going live in Australia and New Zealand, as such you may find it working already. Since it's still rolling out, the teams aren't allowed to talk about it as it's an unannounced feature. That said, when it's confirmed to be up and running at 100% I'll make sure to update this thread.

Thanks for your patience.

Show previous replies

J

joshuaroth

Trending Lyricist I

So Sonos have confirmed its live, however here is my current issue:

I have been able to link Apple Music and Alexa, but when I try to play music ("Alexa play Music") with Apple Music set to the default service, I receive the audio reply: "Hmm, to do that first enable the Skill for your Sonos One in the Alexa app, then ask me to discover devices".

J

joshuaroth

Trending Lyricist I

PS: quite the change of tune from Sonos!

J

joshuaroth

Trending Lyricist I

OKAY - I HAVE GOT IT WORKING.

I am brand new to Sonos so forgive me if a few of these steps weren't necessary, but all I can tell you is it is working.

I removed my device (unlinked) from within the Alexa iOS app
On the Sonos App, I turned off Alex voice control
I deleted the Alexa iOS app
I re-downloaded the Alexa app
Via the Sonos App, I initiated the Alexa set up
I signed in as normal
Once the device was set up, I was able to command Alexa by saying "Alexa, play Tina Turner in the Lounge" or "Alexa play Energy by Burns, ASAP Rocky in the Lounge"

I got a bit sick of having to say "... in the Lounge" and I found that if under the iOS Alexa app, you create a group (I created one called Lounge), I now just say "Alexa, play music" or "Alexa play music by Adele" and she goes off and does it ("Adele from Apple Music").

It seems to work, so now I may set up my other Sonos devices and hope for the best....

Ken_Griffiths

joshuaroth,

So it was just a case of waiting patiently after-all. I did say this service was looking imminent for Australia and New Zealand.

So all's well, that ends well.

It’s perhaps also worth reading up on “Alexa Enabled Groups” that are widely mentioned in this community, which will allow your Sonos Rooms to Group/Ungroup automatically via voice instruction.

Enjoy your new Sonos/Amazon/Apple music system.

J

joshuaroth

Trending Lyricist I

joshuaroth,

So it was just a case of waiting patiently after-all. I did say this service was looking imminent for Australia and New Zealand.

So all's well, that ends well.

It’s perhaps also worth reading up on “Alexa Enabled Groups” that are widely mentioned in this community, which will allow your Sonos Rooms to Group/Ungroup automatically via voice instruction.

Enjoy your new Sonos/Amazon/Apple music system.

Hi Ken.

Appreciate your input but no, it wasn’t a case of just being patient ‘after all’.

As you will no doubt have read before chiming in:

Sonos themselves denied the service was coming at all - they said they were made aware 3 weeks before any new launches took place
There is written communication from them saying it isn’t supported
Sonos staff members within this forum also said it wasn’t supported
I - like other people - bought these products based upon multiple press releases, verified sources and partners of Sonos who stated these electronic items performed in a way which they did not - being patient has nothing to do with it
The service wasn’t actually working
I’ve received an email from Sonos saying due to the “uptake in activity on the forums” and my “ongoing communication” that they have released this feature early. It seems Sonos staff themselves were unaware until a few of us banded together and kicked up an almighty drink

Sitting back and being patient doesn’t often get you what you want, or in this case, what we were sold on.

Thank you.

Ken_Griffiths

Joshuaroth,

I thought Keith N's post from 11 days ago was actually quite clear, when he asked people to 'stay tuned' and quoted the earlier statement, which said...

“When Apple Music Alexa control becomes available in a new region, it takes dedicated engineering and testing to bring support to Sonos. We don't have an exact timeline to share for when Apple Music Alexa control will be available on Sonos in Australia, but as new information becomes available we will be sure to share it here on the community.

Stay tuned.”

That post certainly made me realise that the service was coming to both Australia and New Zealand soon. I also got that from the messages you quoted/posted, which said it wasn’t available at the time ... clearly it wasn’t, but it was imminent in my mind that it was going to be introduced and that’s why I mentioned to you to wait patiently in the other threads here in the community and referred you to this thread.

J

joshuaroth

Trending Lyricist I

Joshuaroth,

I thought Keith N's post from 11 days ago was actually quite clear, when he asked people to 'stay tuned' and quoted the earlier statement, which said...

“When Apple Music Alexa control becomes available in a new region, it takes dedicated engineering and testing to bring support to Sonos. We don't have an exact timeline to share for when Apple Music Alexa control will be available on Sonos in Australia, but as new information becomes available we will be sure to share it here on the community.

Stay tuned.”

That post certainly made me realise that the service was coming to both Australia and New Zealand soon. I also got that from the messages you quoted/posted, which said it wasn’t available at the time ... clearly it wasn’t, but it was imminent in my mind that it was going to be introduced and that’s why I mentioned to you to wait patiently in the other threads here in the community and referred you to this thread.

But that information was conflicting with that Apple says, Amazon says, the Press Releases said, multiple news outlets said, Sonos sales, Sonos Customer Support, users on the Forums, and Sonos' own website said.

Everyone was on the same page EXCEPT the you, Keith and Sonos Customer Support - everyone else was in agreement it had been implemented already successfully in Australia.

I'm not going around in circles. Sonos themselves admitted they released it early after an uptake in forum activity.

Ken_Griffiths

joshuaroth,

It sounds like a case of 'sales & marketing' departments at other companies attempting to lead the charge to get the message out first and perhaps a little hastily. Still its here now and hopefully everyone is happy.

I’m also quite happy to wait patiently too for the Google Assistant integration. I’d rather these things be thoroughly tested and working correctly for all users, rather than rushed out for any publicity purpose.

J

joshuaroth

Trending Lyricist I

joshuaroth,

It sounds like a case of 'sales & marketing' departments at other companies attempting to lead the charge to get the message out first and perhaps a little hastily. Still its here now and hopefully everyone is happy.

I’m also quite happy to wait patiently too for the Google Assistant integration. I’d rather these things be thoroughly tested and working correctly for all users, rather than rushed out for any publicity purpose.

I bought direct from Sonos as well as Myer, so no - still Sonos to blame.

B

beersushi

Lyricist III

@Keith N I posted in the megathread (https://en.community.sonos.com/announcements-228985/alexa-play-apple-music-on-sonos-6823840/index2.html#post16347695) before finding this thread. Has this officially launched in Australia because per my linked post it still does not work for me and before I go re-adding/troubleshooting I was hoping to clarify whether it’s officially launched or still in a soft launch of sorts?

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