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Alejandrix33
Contributor I
Jun 28, 2020 11:23 AM UTC

Have to ask twice to play Spotify music

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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    100 replies

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    jackjohnson
    Lyricist I
    Feb 1, 2021 9:35 PM UTC

    Hi Same issue here. I followed all the step described above but no luck, still have to ask twice for the music to start playing. This is getting very frustrating !

    Diagnostic number: 173591240

    Thanks by advances for your help.

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    UKMedia
    UKMedia
    Feb 1, 2021 9:48 PM UTC

    After you've completed those steps, please Disable then Re-Enable the Sonos skill in the Alexa App.

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    Remember: Sometimes Red Wine helps :)
    jackjohnson
    Lyricist I
    Feb 3, 2021 5:17 PM UTC

    Thanks for your suggestion, unfortunately it didn’t help I’m still having the same issues. Any other ideas ?

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    UKMedia
    UKMedia
    Feb 3, 2021 5:49 PM UTC

    Nope, those actions fixed this problem for me.  Can you submit a diagnostic and post the number in this thread?

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    Remember: Sometimes Red Wine helps :)
    takumi
    Lyricist I
    Feb 10, 2021 9:47 AM UTC

    I have the same problem with Google Assistant and it started about two months ago I think.

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    billythepuppet
    Trending Lyricist I
    Feb 10, 2021 8:57 PM UTC

    Been happening to me for ages too. 

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      uresam1
      Lyricist III
      Feb 28, 2021 10:17 PM UTC

      I have the same issue where i have to ask Google Assistant to play things twice. 

      The issue also appears when i try and play spotify from the mobile app and select a sonos - i have to do it twice. 
      diagnostics are 267865516

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        UKMedia
        UKMedia
        Mar 1, 2021 8:00 AM UTC

        I have the same issue where i have to ask Google Assistant to play things twice. 

        The issue also appears when i try and play spotify from the mobile app and select a sonos - i have to do it twice. 
        diagnostics are 267865516

        I've had this and these steps resolved it for me:

        https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346 

        Translate
        Remember: Sometimes Red Wine helps :)
        uresam1
        Lyricist III
        Mar 1, 2021 9:13 AM UTC

        I have the same issue where i have to ask Google Assistant to play things twice. 

        The issue also appears when i try and play spotify from the mobile app and select a sonos - i have to do it twice. 
        diagnostics are 267865516

        I've had this and these steps resolved it for me:

        https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346 

        Hi UKMedia

        Thanks for this.
        I’ve created DHCP reservations for my Sonos and Google Home displays and so far so good (its worked two out of two times) but not sure if this is just due to the fact they’ve just been rebooted.

        I’ll continue testing and let you know if there’s further issues. 
        Thanks again. 

        Translate
        uresam1
        Lyricist III
        Mar 12, 2021 8:19 AM UTC

        I have the same issue where i have to ask Google Assistant to play things twice. 

        The issue also appears when i try and play spotify from the mobile app and select a sonos - i have to do it twice. 
        diagnostics are 267865516

        I've had this and these steps resolved it for me:

        https://en.community.sonos.com/troubleshooting-228999/tips-tricks-resolving-random-issues-impacting-sonos-devices-6845346 

        Hi UKMedia

        Thanks for this.
        I’ve created DHCP reservations for my Sonos and Google Home displays and so far so good (its worked two out of two times) but not sure if this is just due to the fact they’ve just been rebooted.

        I’ll continue testing and let you know if there’s further issues. 
        Thanks again. 

        Just wanted to add it’s been almost two weeks and everything is working well. Thank you!!

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