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Alejandrix33
Contributor I
June 28, 2020

Have to ask twice to play Spotify music

  • June 28, 2020
  • 100 replies
  • 5992 views

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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    100 replies

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    BillWelense
    Contributor I
    March 15, 2021

    Thought I’d pile on here as well.
     

    Seeing the same problems. Seems to be an issue between Spotify Connect and Sonos. Start playing Spotify by choosing a song in the Sonos app, then ask for something from Alexa or Google Assistant (doesn’t matter which), the voice will respond that it’s going to start playing, but it doesn’t. The too many Spotify sessions error appears in the Sonos. Then ask Alexa or Google Assistant to play a second time, and it actually starts playing.

     

    I’ve rebooted my network, made DHCP reservations for my Sonos speakers, unlinked and re-linked the Alexa and Google Assistant skills, even bought a Sonos Boost. Nothing works. 
     

    Sonos engineers, please, please work with Spotify to fix the root cause. This is beyond irritating.

    Corry P
    Corry P
    Sonos Staff
    March 16, 2021

    Hi Everyone,

    We would like you to know that we are aware of this issue affecting some listeners, and that it will be addressed via a future software update.

     

    "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
      Willypimpernel
      Lyricist I
      March 28, 2021

      I also have this issue but with Spotify connect, I don’t have any Amazon or google voice devices.

       

      If Sonos has been playing from Spotify, works fine. If it’s been playing from anywhere else, I always have to ask twice (and exactly twice) from the Spotify app to get it to play.

       

      diagnostic 1694048938

       

      peter lindstrom
      Lyricist II
      March 28, 2021

      Same problem here. Hoped it would be a fault with Sonos v1 so just spent 450USD to replace a speaker just to experience the same problem again. AND this fault has happened at three different houses (my house, my cabin and my parent’s house).

       

      Sonos, instead of asking everyone to go through a teadious list of actions and then get a unclear diagnositic reason, please find the common denominator for this issue and solve it (even if it’s so simple as to working with google/Amazon to confirm that music is playing otherwise send the command again within a few seconds????)

      kindly respond to all of the frustrated community regarding this 

      106rallye
      106rallye
      March 29, 2021

      Hi Everyone,

      We would like you to know that we are aware of this issue affecting some listeners, and that it will be addressed via a future software update.

       

      @peter lindstrom Sonos’ response is almost directly above your post.

      peter lindstrom
      Lyricist II
      March 29, 2021

      Ah my bad! Even though it was somewhat therapeutical to unload the aggravation after experiencing the same problem in S2. :)

      Great to see that it’s being worked on. 

        jfranche
        jfranche
        Enthusiast I
        April 23, 2021

        Hi Everyone,

        We would like you to know that we are aware of this issue affecting some listeners, and that it will be addressed via a future software update.

         

        Any progress on this update?

        Corry P
        Corry P
        Sonos Staff
        April 23, 2021

        Hi Everyone,

        We would like you to know that we are aware of this issue affecting some listeners, and that it will be addressed via a future software update.

         

        Any progress on this update?

        We have no date or other information to share at this time, but we are making progress.

        "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
          Maxamillion
          Lyricist I
          April 26, 2021

          @Corry P , any particular Sonos hardware I could replace that might help alleviate this issue? If there’s a common thread I’d probably buy some new equipment to make this go away. It’s super irritating. Had I not found this thread I was about to replace my Alexa devices with Google to see if that helped.

          Corry P
          Corry P
          Sonos Staff
          April 26, 2021

          Hi @Maxamillion 

          @Corry P , any particular Sonos hardware I could replace that might help alleviate this issue? If there’s a common thread I’d probably buy some new equipment to make this go away. It’s super irritating. Had I not found this thread I was about to replace my Alexa devices with Google to see if that helped.

          I believe it’s purely a software issue, so I don’t think updating your speakers for newer ones would help. 

          "Common sense is the collection of prejudices acquired by age eighteen." - Albert Einstein
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