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Alejandrix33
Contributor I
June 28, 2020

Have to ask twice to play Spotify music

  • June 28, 2020
  • 100 replies
  • 5994 views

Everything was working before the update.

I say “alexa, play metallica songs in living room”, and metallica starts to play. I can control volume, pause music, skip songs… no problem at all.

Now I go to the S2 iphone app, and play something different, lets say ACDC in spotify

Then if I say “alexa, play music”, instead of continuing with the ACDC it empties the playlist, shows the metallica song for a second, and then nothing plays. Have to ask again, and metallica starts playing.

Any idea whats going on?

I have tried disabling the skills, removing the playets, reinstalling the apps… everything.

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    100 replies

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    Neuroticandunapologetic
    Lyricist I
    January 22, 2021

    Same problem here, for many months.  So frustrating.

    Sonoian
    Lyricist I
    January 22, 2021

    Made an account to pile on. Since a few months I have to ask sonos / google home devices twice to play some music on spotify. I get a response that it will start playing and then silence. Ask again and it works. Never need to do it three times, always two. Hope source of issue can be found as this is pretty annoying. 

     

      AndrewCPUK
      Lyricist III
      January 23, 2021

      I have exacty the same issue. As mentioned before, after you’ve asked Alexa twice to play the first song, she then gets into a groove and reacts first time to future requests. I’ve tried all the hints and tips on this thread and others which have not worked. Has anyone found a way to solve this?

      As others have been posting, this only started happening with the big app update in 2020

      pejn
      Lyricist I
      January 24, 2021

      I'm here to report that I experience exactly the same problem.

      I even tried different router and network provider, with no luck. Clearly an issue with Sonos. 

      Is there a chance to get some feedback from Sonos team regarding this issue as it lasts for a long time already? 

      AndrewCPUK
      Lyricist III
      January 24, 2021

      Sadly. That hasn’t resolved it @UKMedia. It was fine for a few hours this morning and just had to ask Alexa three times to play a song before it played. I’d been playing some music prior to that chosen through the Sonos app so not sure if there’s some kind of clash moving from app instructions to voice instructions

      UKMedia
      UKMedia
      January 24, 2021

      Did you reboot ALL network attached devices? Can you now Disable and then Enable the Sonos skill in the Alexa App.

      Remember: Sometimes Red Wine helps :)
      AndrewCPUK
      Lyricist III
      January 24, 2021

      Have disabled and enabled the skill now. I rebooted every device that is connected to my broadband either wired or Wi-Fi including things like laptops, smart TV, iPhone, Apple Watch etc

      UKMedia
      UKMedia
      January 24, 2021

      Have disabled and enabled the skill now. I rebooted every device that is connected to my broadband either wired or Wi-Fi including things like laptops, smart TV, iPhone, Apple Watch etc

      Let us know know it goes. 😁

      Remember: Sometimes Red Wine helps :)
      j_roc
      Contributor I
      January 30, 2021

      +1 with this problem. I’ve had this problem of requiring two voice commands to initiate a song on Spotify via Google Assistant for half a year now or so. Definitely is annoying and would love a fix.  

      UKMedia
      UKMedia
      January 30, 2021

      +1 with this problem. I’ve had this problem of requiring two voice commands to initiate a song on Spotify via Google Assistant for half a year now or so. Definitely is annoying and would love a fix.  

      Please try these steps: Tips & Tricks - Resolving random issues impacting Sonos devices... | Sonos Community

      Remember: Sometimes Red Wine helps :)
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