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Hgvfhedg
Contributor I
Dec 19, 2018 9:54 PM UTC
Answered

Drop in on Alexa

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?
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      Keith N
      Keith NAnswer
      Sonos Staff
      Dec 19, 2018 10:29 PM UTC
      Hello, Hgvfhedg. Echo features such as: calling, messaging and drop in, are not currently supported on Sonos. If this changes, we will be sure to post an announcement here on the Community. In the meantime, I am happy to forward this topic along to the team for visibility. Thanks!
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      Ryan S
      Ryan S
      Retired Sonos Staff
      Jan 7, 2020 7:12 PM UTC

      Please can someone from Sonos please provide an update on this? The lack of this functionality is disappointing and am seriously retuconsidering my recently purchased Sonos and ditching the brand completely!

      Hi  Demus, the message above from Keith is still accurate. We’ll make sure the team knows people are still asking for this feature, but there’s no update or news to share right now.

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      rnovoa
      Lyricist I
      Jan 9, 2020 1:46 AM UTC

      Sonos at $199 competing with other smart speakers .... you must have calling and drop in...please add me to the list 

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      mollib
      Lyricist I
      Jan 14, 2020 9:40 AM UTC

      Yes, please implement full Alexa support including Drop In.

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      Alreno
      Lyricist I
      Jan 25, 2020 10:14 AM UTC

      If the speaker has Alexa why doesn't the Alexa inside the sonos work like all alexas?  Don't put Alexa in the damn speaker if it's Alexa handicapped.  Drop in is a basic feature on any Alexa!  Fix this phuck up!  Boneheaded move sonos.  Fire the assholes responsible for not fixing this asap!!!  Just go buy the Alexa bigger speaker sounds as good or better than the Sonos speaker anyway and Alexa works properly in it.  Really stupid mistake.  Do your R and D next time.

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        Abrant
        Contributor I
        Jan 26, 2020 7:51 PM UTC

        I’ll chime in on this one too, have used a mix of amazon & Sonos products round the house and its very limiting that you can only use some features in certain rooms. As a layman it seems hard to understand how features that are included in a small cheap echo dot can’t be replicated in Sonos hardware. 

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        JimC CA
        Lyricist I
        Mar 23, 2020 2:10 AM UTC

        I have long had a Sonos 5 and Playbar and Playbase. Recently bought a Move. We have an Amazon Echo in my daughter’s room and the Drop In feature is pretty valuable.

        Need the Drop In feature in the Sonos Move!!!!!!!

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        LizardKingMajor
        Contributor II
        Apr 10, 2020 9:49 PM UTC

        I must admit, when I purchased some new Ones plus a beam I thought it was a given that the Alexa drop in feature would be included. Please update so this is available and let us know. It can’t be that hard if a £15 echo dot does the job! 

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        kgmccarthy
        Lyricist II
        Apr 27, 2020 1:38 AM UTC

        Wow, very disappointing that drop in is not supported.  This would be an awesome feature and a great reason to buy Sonos speakers for every room.

        It’s also disappointing that Sonos has basically ignored this thread for over a year.  Come on Sonos, listen to your customers! 

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          John B
          Apr 27, 2020 7:57 AM UTC

          Hi. Sonos make multiroom audio systems that can be controlled by voice using Alexa or GA. They don't make Echo or Google devices.  And  certainly not a combination of the two.

          That is not to say Sonos won't add such a feature. But it does mean that they may be listening to their customers and saying 'sorry, no, not a priority at the moment'.

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          NullReference
          Avid Contributor I
          Jun 2, 2020 6:37 PM UTC

          Recently Amazon announced a “Drop in everywhere” feature which allows a multi-way conversation across the house. Of course, this isn’t supported on Sonos either. 

          Over the years I have gradually replace my Alexa devices with Sonos ones for the sound quality but I really, really miss this feature.

          Surely Sonos could let us know whether it is on their roadmap or not?  

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