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Hgvfhedg
Contributor I
December 19, 2018
Answered

Drop in on Alexa

  • December 19, 2018
  • 56 replies
  • 14985 views
I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?
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      Best answer by Keith N
      Hello, Hgvfhedg. Echo features such as: calling, messaging and drop in, are not currently supported on Sonos. If this changes, we will be sure to post an announcement here on the Community. In the meantime, I am happy to forward this topic along to the team for visibility. Thanks!

      56 replies

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      bigwil33
      Lyricist I
      December 28, 2019

      Please add me to that list 

      FG1
      Lyricist I
      December 29, 2019

      Agreed. That's a massively disappointing oversight on what is otherwise a great product.  However, Drop In is not a gimmick, for some its essential.  

      Sonos, please update us as to when this is going to be rectified.

      ericlgus
      Lyricist I
      December 30, 2019

      I am a Sonos early adopter and love the products for music. Very disappointing that the Alexa drop in feature is not supported.  I bought this for my son’s room to upgrade his music experience from an echo dot.  I use the drop feature on the echo dot all the time.  Any updates if this will ever be supported?  

      jam_hod
      Lyricist I
      December 30, 2019

      Another disappointed customer here, who is desperately hoping for Drop in for Alexa to be added to the Sonos one and Beam please.

      I do notice that they have added a disclaimer to the marketing material now though, I hope this isn’t a sign that it will never come.

      No support for Alexa Routines, Drop In, calling and messaging features

       

      LShann13
      Lyricist I
      December 30, 2019

      I actually purchased two One SL's and returned them to purchase then One's with Alexa for the sole purpose of having the integration for drop in and announcements as our house is spread out. Such sham! They need to correct this ASAP or stop advertising as full Alexa integration.

        jgatie
        jgatie
        December 30, 2019

        I actually purchased two One SL's and returned them to purchase then One's with Alexa for the sole purpose of having the integration for drop in and announcements as our house is spread out. Such sham! They need to correct this ASAP or stop advertising as full Alexa integration.

         

        I’ve personally never seen where they advertised the Sonos One as having a “full Alexa integration”.  Could you post a link to that claim?  

        kevin6
        Lyricist I
        January 6, 2020

        I agree. This was a huge disappointment. All the marketing online as well as in a well known national electronic store   If the device is limited you should make that clear ! I use my drop in feature from my phone to my child when he is grounded from his phone even. So when I purchased the Sonos one I expected it to perform for a smart device (echo) as well as a smart speaker. So who ever is having the power struggle between the two companies. Both of you need to pull your heads out of your asses before the consumer finds an attorney that will take you both on for false advertising. Both of you are profiting! 

          ECH
          Lyricist II
          January 6, 2020

          I agree. This was a huge disappointment. All the marketing online as well as in a well known national electronic store   If the device is limited you should make that clear ! I use my drop in feature from my phone to my child when he is grounded from his phone even. So when I purchased the Sonos one I expected it to perform for a smart device (echo) as well as a smart speaker. So who ever is having the power struggle between the two companies. Both of you need to pull your heads out of your asses before the consumer finds an attorney that will take you both on for false advertising. Both of you are profiting! 

          Alexa Drop In feature missing :-(

          Won't buy any other Sonos as planned before Alexa Drop In us included...!

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          ECH
          Lyricist II
          January 6, 2020

          I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?

          Did you forward this request to the dev team,  really? One year ago,  and no update… please do again...

           

            Demus
            Lyricist I
            January 7, 2020

            Please can someone from Sonos please provide an update on this? The lack of this functionality is disappointing and am seriously retuconsidering my recently purchased Sonos and ditching the brand completely!

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