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Contributor I
Dec 19, 2018 9:54 PM UTC
Answered

Drop in on Alexa

I have the sonos play 1 with Alexa and wanted to use the drop in feature to call the echo dots around the house but can't seem to find this on the menu for the sonos has anyone got this working or is it not available if so will it be added to an update soon?
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    Keith N
    Keith NAnswer
    Sonos Staff
    Dec 19, 2018 10:29 PM UTC
    Hello, Hgvfhedg. Echo features such as: calling, messaging and drop in, are not currently supported on Sonos. If this changes, we will be sure to post an announcement here on the Community. In the meantime, I am happy to forward this topic along to the team for visibility. Thanks!

    56 replies

    Lyricist I
    Dec 11, 2019 9:24 PM UTC

    Great feature to add if Amazon lets you!

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    Lyricist I
    Dec 15, 2019 5:14 PM UTC

    I just set up a new One & OneSL as stereo pair to replace an Echo Dot, only to find that Drop In doesn't work. This is a must-have feature in that room as it is remote from the rest of the house. Seems I have to disable Alexa on Sonos One altogether to have the Dot continue to work alongside, which is totally pointless! May well return the Sonos One and stick with OneSL + Dot. Very disappointing! Any plans to implement Drop In?

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    Lyricist I
    Dec 15, 2019 6:10 PM UTC

    Is this a limitation from Amazon or due to development priority from Sonos?

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    Lyricist I
    Dec 19, 2019 4:57 PM UTC

    Please Implement Drop in on the Sonos Beam plus the Gen 2 does not make sense why some of the commands ie Alexa are not available.

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    jgatie
    Dec 19, 2019 5:33 PM UTC

    Is this a limitation from Amazon or due to development priority from Sonos?

     

    Nobody knows, and Sonos isn’t telling.

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    Lyricist I
    Dec 20, 2019 11:58 PM UTC

    Please add Alexa drop in or I may have to drop my Sonos. It was understood that I could use it same way I use echo devices

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    Lyricist I
    Dec 23, 2019 11:12 PM UTC

    C’mon, Sonos. Either fix this or let your community know what the hold up is. Promoting Sonos products as “all the benefits of a smart speaker” is kinda BS if you can’t do things like Drop-in. Ridiculous that I’ve gotta buy an Echo dot and stick it right next to a Sonos One just to add this feature. 

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    Lyricist I
    Dec 24, 2019 5:06 PM UTC

    Here’s another vote for Drop In functionality on Sonos. I have the Sonos One which replaced an Echo, but I am missing the ease of drop in.

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    Lyricist I
    Dec 26, 2019 2:12 AM UTC

    Is there room for another voice in the chorus of voices calling for this to be fixed?  I just bought my son a Sonos One precisely to make use of the Drop In feature.  If I knew that Alexa only had limited functionality I might have “just” got him a Play 1, or let him get the Bluetooth speakers he originally wanted.

     

    Alexa is NOT “built-in” to Sonos Ohe - it’s some kind of impaired digital relative that is actually built-in. Sad and misleading. 

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    Lyricist I
    Dec 27, 2019 7:03 PM UTC

    It’s odd that you can use announcements but not the drop in feature.  If there is a Sonos moderator, it would be helpful to “hear” from you.

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