Drop in on Alexa

Spent some time going round in circles to get drop in working. So apparently it’s not supported on Sonos One. Not impressed as this replaced my first Sonos. In fact very unimpressed. 

It’s not supported by Amazon.  Alexa enabled 3rd party devices and speakers all seem to have this issue, annoying as it is!

@Keith N your response is basically worthless.  Every response to this topic is sending the request to the black hole of “forward this topic along to the team for visibility”.  Sonos is obviously taking a stance where they are choosing not to enable this feature for whatever reason.  Say that.

I looked at the AWS spec for this and it is trivial to enable.  It’s a shame that the Sonos stack isn’t open source.  You guys would have been much better served having the community manage the solution.  You have great hardware/firmware for the money, but your software and UI/UX has always been sorely lacking.

i don’t think you realize how many of us walk away from your solutions because of your deficiencies.  My several thousand dollars just went to a competitor setup because I gave up on you.  Sad…  I liked your products originally.

Keith doesn’t work at Sonos anymore, and hasn’t for sometime.  Regardless, it seems pretty clear that Sonos policy is to never say never on feature requests.

Everyone always thinks that whatever change they want can easily be done.  And Sonos is not going to go open source as they surely want to protect their intellectual property and ensure they have full control over the user experience.

They have access to lots of marketing data, pretty sure they have a rather good idea of how decisions are impacting the business. It’s my understanding that drop in/calling features are not that widely used by customers.  It’s surely important for Amazon and Google, but likely much further down the priority list for Sonos.  Since Sonos currently can’t seem to produce products as fast as they can sell them, seems like product sales is not the biggest concern right now.

@melvimbe with over 5k replies in this community…  it might be best to just not respond to everything :).  Regarding the change, some of us actually know what it means to do this type of work we request.  This one is easy, I stared at the spec myself with my own eyes.

Everyone also repeats they are absolutely sure it’s easy, usually by stating their a network engineer or something as proof of their expertise.  None of us have actually seen Sonos code though.

I don’t really think it’s all about the technical coding anyway.  There is the communications licensing to be factored in for every country Sonos would implement this in, testing, and the fact that Sonos likely doesn’t want to be constantly keeping up with every feature Amazon or Google adds to their systems that isn’t music related.  I certainly not against the feature, but since it hasn’t been done in well over a year,  I wouldn’t hold my breath that it’s coming.

If it’s a critical feature for you, and you can’t accept having a separate Sonos speaker and echo product in the same room, then it’s best to look at other products.

:)

Please add me to the list. I have seven Echo devices that I’d love to upgrade to Sonos, but we use the currently unsupported features too much to make the switch without their being enabled.

Just adding that I too would love for the Alexa integration to include all the features.

+1, looking for this functionality as well (even though it’s likely an Amazon restriction). Any sort of roadmap update would be nice though.

Thanks!