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Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36112 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Best answer by Ryan S
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

313 replies

Lyricist III
January 30, 2018
I’m jumping on the pig-pile. Hate the response sound. Would like to disable or at least make it something appealing. The current sound is like my computer makes when I click something bad. Kerplunk. I’ll give it a while but if it doesn’t change, I’ll buy an alexa and use the Sonos speaker as just a speaker. Had high hopes...
Lyricist I
January 30, 2018
Another +1. Would be good to be able to use a light to determine when Alexa has started to listen. Currently, it wakes my house up when I speak to it at night time.

Another option would be able to have it and Alexa to be the same volume as the current/last played song.
Lyricist I
February 1, 2018
Long time Amazon Echo user. I just bought two Sonos One's. They're both being returned -- the tone is obnoxious and absolutely unnecessary. I've had no problem using Amazon Echo since the first release without a tone.

Aside from the tone being obnoxiously loud, the issue for those of us who are experienced with Alexa is that we dictate our commands without pausing between the wake word and the command: "Alexa turn on the bedroom lights". Right now, the tone interrupts my command and makes it so Alexa has a harder time hearing my command. That is completely unacceptable for an Alexa device, and I'm surprised this made it through QA; it makes saying commands quickly much more difficult.

I've been a long-time Sonos user (since their first device), but I gotta say I'm pretty darn disappointed with how Sonos has responded to this.
Chris
Lead Maestro
February 1, 2018
I would assume at some point we will get a method to disable tone. Yea the tone comes in late when your already talking but Sonos One is great otherwise.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Lyricist I
February 1, 2018
I doubt it. I suspect someone at Sonos feels very strongly about keeping the tone, otherwise this thread would provide ample evidence of how their customers are responding.
Lyricist I
February 2, 2018
After using several echos for years I was surprised there was no way to disable the tone. It really interferes with the fluidity of making a request.

As others have stated, an independent Alexa voice volume would be great as well.
Lyricist I
February 3, 2018
I am dismayed by this. I thought the whole point of Sonos was to create a platform that was responsive to its users. Our dog who had an electric collar hears the sound and panics that she will get shocked, even though she has no collar on. The sound makes her panic and we cant use the Sonos Ones despite having spent $600 on 3 of them. I am outside of the return period but I would love to return these because I have no confidence that Sonos is committed to addressing what should be simple customer concerns. I have built a large Sonos system and am really disappointed.
Lyricist II
February 5, 2018
I'm on this too!
Love the sound of the Sonos One, but that chime has to go PDQ.
Lyricist II
February 7, 2018
Please, please, please add the ability to turn off the tone.
Lyricist I
February 7, 2018
Oh wow... Still can't believe I just signed up to leave this comment!

I am following this thread for about a month now. I only kept the ONEs since I really believed something would change through an update.
Bought the ONEs right after christmas and I am out of the return period now. Speakers are unplugged and I am listening to my echo again.

The sound is so disruptive and defeats the purpose of these devices.

So very disappointed. I was a Sonos believer and preaching the advantages of Wifi-Speakers for years. At this point I can just warn my friends and colleagues to not make the same mistake...