Disable Sonos One Alexa from playing a sound when I say "Alexa"

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I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?

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Ryan SAnswer

Retired Sonos Staff

Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

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Mike Gannon

Lyricist III

Kudos to the dev team for fixing the mic sensitivity in the 8.2.3 update, but this issue is preventing me from replacing the rest of my echoes with One's, and from recommending the same to clients. Should be a really quick fix, please prioritize.

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NicNaim

Lyricist I

I would also like to see the feature to turn off the chime. It feels like I am being interrupted by the speaker every time and is irritating to the degree that I am thinking about returning the Sonos One and get an Echo product instead.

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tmack41

Lyricist I

+1. Wanted to take advantage of the 2 for $349 deal but I can't buy any more until this is fixed. Alexa Calling would be nice too while you're at it but I'm sure Amazon is holding that feature hostage. Anyway, please give us the option to turn off the chime. Thanks.

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greencode

Trending Lyricist I

Yep, ability to turn off the chime (or alter the level of chime) and also independent volume for Alexa and Music.

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dalesmangarry

Lyricist I

You got it all wrong Sonos, there should be a choice of visible or sound that can be set to customer requirements after the wake word and alternative wake words.
I have two expensive book ends, now moving onto better things and speakers through Dot controll.

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cdwegner

Lyricist I

Received my first two Sonos One's today (13 Sonos devices and 2 Dots in the house now). Add my vote; that Alexa tone on the One is annoying!

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rd2714

Lyricist I

Wow, I wish I would have saw this two days ago before I ordered. After just receiving mine today and within 3 hours, this is a deal breaker. I was looking forward to creating a unified speaker eco system of about 6 speakers throughout my house with Sonos but that chime/buzzer is a deal breaker and stresses me out.

I will probably look at the Apple HomePod or even amazon new echo speaker which I hear has greatly improved the sound quality.

I would probably hold out and wait for sonos to resolve this as this should be an easy fix but seeing it unresolved for 2 month is not the customer service family I want to join.

Sorry and wish everyone the best of luck.

Ryan

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