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Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36112 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Best answer by Ryan S
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

313 replies

Lyricist I
January 9, 2018
I am dismayed...my Sonos, although disabled from being an Alexa skill, keeps responding with this statement when I call Alex, "I am having trouble understanding you." It is driving my wife, who already doesn't like Alexa, crazy.
Lyricist II
January 10, 2018
Second this. And third. And fourth. Lol. No need for the chime. Too loud. Very annoying. Gets in the way of functionality. Please give us the option to disable it. It can’t be that hard...
Lyricist II
January 10, 2018
And another vote... so irritating...
Contributor I
January 10, 2018
BUMP and agreed! Enhancement Request: Create Sonos setting to disable Alexa alert Tone for Sonos One.
Lyricist I
January 10, 2018
This chime is a deal killer for this product. Such a shame.
Chris
Lead Maestro
January 11, 2018
I would put my vote in for ability to disable the chime (or even volume control it so it isn't so loud). Maybe blink the lights on top instead of make sound.
Respect the Queue (2)Move (3)Beam (1) Era100 (2)ARC (1)SonosOne (1)Playbar (4)Play5 (4)Play1 (3)Play3 (1)Port (2)Connect (1) Roam (2) Ace (1)Connect:Amp (4)Sonos Amp (1)Sub + (9) Echo + Smartthings; (2)Play)
Contributor I
January 11, 2018
I have a pair of Sonos One speakers set up in stereo mode in our family room plus another near the shower. The noise Alexa makes to indicate that she has heard us mention her name is driving my dog crazy. Can the sound be changed or completely turned off? (I hadn’t found THIS thread yet when I asked this question a few days ago on a newer thread).

So there are now several additional votes asking to remove the chime which is EXTREMELY irritating to animals and humans alike.
Contributor I
January 11, 2018
+1 for ability to disable the wake word chime. Just added a Play One in bedroom to replace Echo and this chime renders the product unusable as the most major feature I used the Echo was as a voice controlled alarm clock.This disruptive tone will not be liveable so sadly think it will be going back... please sort it out Sonos. A long standing but now very disappointed Sonos owner.
Lyricist I
January 11, 2018
Just bought a pair of one's.
Please Please give me the option to turn the wake sound off. Surely a no brainer for your team.
Some people may like the sound so make it optional then everyone is happy !
AjTrek1
January 11, 2018
It appears many people don't like the audio tone given by the Sonos One with Alexa. There are threats not to buy another speaker or return the product. Here's the thing....if enough people complain Sonos will probably work to get the annoyance corrected. Not doing so will jeopardize sales.

That said...one of the Sonos staff said it may come in a later update. Until then assuming you want to keep the Sonos One (or you are pass the return date) until the update to remove the audio tone occurs you can integrate an Echo Dot and turn Alexa off on the Sonos One. If you already have an Echo Dot it's a no brainer; if not you have to consider the $50 USD to get one. Is it worth the trouble?

Remember, the Sonos One without Alexa activated is still a Sonos speaker. Alexa via an Echo Dot wherein you can turn off the tone may be a temp work-around. Just throwing this out for consideration. Cheers!
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