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Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jan 29, 2019 5:01 PM UTC
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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313 replies

Lyricist II
Nov 29, 2018 2:48 PM UTC
It might be an Alexa noise, but Sonos can implement a visual indication instead of it. On the Alexa supporting UE Blast devices the power light indicates whether Alexa is listening. Sonos One's have a light on the top that can vary in brightness and colour and this could be used as a visual indicator instead of the annoying bong.

Fix this. Just fix it. Hundreds of messages asking for it, 5 minutes of a programmers time to fix.

As has been discussed here many, many times, the decision is probably not up to Sonos. Amazon chose that sound (it's off by default their devices) and most likely decides who has to use it and when. I suspect that the little light on Sonos One isn't sufficient to satisfy Amazon that users will know when the Sonos One is listening.

But yeah, I hate it too. :D
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Master T
Prodigy I
Nov 30, 2018 4:26 AM UTC
Sonos One's have a light on the top that can vary in brightness and colour and this could be used as a visual indicator instead of the annoying bong.

The Sonos One's already have a light that flashes to indicate when Alexa is listening, so I'm not sure of your point here. The question remains, does Amazon view that light as an adequate indication that the unit is listening? Unlike the UE Blast, many users choose to mount Sonos speakers on the wall or on shelves at or above eye level, which means in many instances the light isn't clearly visible to the user. Amazon is well aware that the press is keen to jump on the slightest suggestion that Alexa is listening to all our terrible secrets without our knowledge, and may be cautious for that reason.

It's also possible that Sonos has just pushed this issue far down the list of concerns. Development does seem to have slowed to a snails pace in the last six months, something I think has disappointed a lot of owners.
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Trending Lyricist I
Nov 30, 2018 1:39 PM UTC
Let me also ask for a solution to this issue. Correct me if wrong, but there is already an indicator other than the 'bong' after initiating the Alexa command. For my unit, I see the center light also change state. Also when processing the command, the light is blinking. Should be able to turn off the sound as an option. Also, when using a command to control a home smart device, there is a secondary, closing sound that also bongs. Can that possibly also have an option of sounding?

Thank you guys. Have to admit that the product is good but that little 'feature' really detracts greatly.
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ASR
Contributor I
Nov 30, 2018 7:49 PM UTC
Yes - please get rid of it. It even interferes with Alexa hearing commands in a different room. I got the ONE specifically because I could not put a DOT or echo in the bathroom.
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Lyricist I
Dec 1, 2018 1:13 AM UTC
I just bought my first Sonos products (Beam + Sub). I have a lot of echo/smarthome devices, and went with the beam specifically for it's Alexa support. So far I'm very disappointed... This inability to disable the chime is just one of many issues I've discovered with the Beam compared to Amazon's echo devices. This should be a trivial fix, it's pretty sad when I google the issue the first hit is a 10 page long, year old forum thread of requests to enable this option.
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Lyricist I
Dec 1, 2018 1:31 PM UTC
We can put a man on the moon but we can’t add a toggle switch to an app that makes a beeping noise not beep? I donno, I stopped reading the reasoning behind why you haven’t fixed this once I realized there is no possible nuance to adding this option.

At least add a simple slider to the app in it’s settings that allows adjustment of the ungodly level of volume that assaults my ears whenever I do something as simple as saying “Alexa.” And this is because of the lack of an indicator light evidentially? Personally I don’t need someone to yell in my face during my sentence to indicate that they’ve heard me say their name.

I can only howl tearful obscenities into the cold night for so long before I give in and Shot Put this speaker through my window on to the dewy grass that lay beneath, thereby muting the rival wails of any and all police sirens within an ear shot of it’s obnoxious cry of acknowledgement.

But seriously I literally can’t hear myself over that noise. I’m in total agreement with everyone else here - pls fix.
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Lyricist I
Dec 1, 2018 8:25 PM UTC
Wo, I just bought 7 units of Sonos One for replacing all my alexa devices. After reading this, I am preparing the returns. Showstopper for me. The whole house is beeping with a loud ugly "alexa-ready" sound. Sorry, Sonos. NO WAY.
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Lyricist III
Dec 1, 2018 11:15 PM UTC
It's been over a year. It ain't getting fixed.

Mainly as Sonos don't think there is anything wrong, and I guess if Amazon are involved the more things that push users back to their own devices the better.

Once Amazon actually get a decent sounding device out there....well, it's going to be interesting.
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Contributor I
Dec 2, 2018 6:14 PM UTC
Alexa through SonosOne seems to respond to "whisper mode" (https://www.digitaltrends.com/home/how-to-enable-whisper-mode-on-alexa/) - but it doesn't make any difference. When will this be supported? Thanks.
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Lyricist I
Dec 3, 2018 8:30 AM UTC
I was looking at Soundbars and had decided on the Sonos Beam because whilst it met my sound requirements it also had Alexa integration and meant that I could move my Sonos Play 1 and Alexa Dot to another room. Final research made me find this topic and I now no longer want the Beam. What a shame to spoil a great product in this way.
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