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Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jan 29, 2019 5:01 PM UTC
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
Mark good posts by pressing the like button, and select the best answer on questions you've asked to help others find solutions.

313 replies

Lyricist III
Dec 3, 2018 5:17 PM UTC
I've only lived with the Sonos One for a little over a week, but - obvious as it may seem - the annoyance of this sound grows with our use of Alexa. We primarily listened to music at first; not that big of a deal. But then we started using it more to control lights and even play games. With those use cases (frequently with my kids), it's a dramatic rise of that intrusive sound, and becomes much more invasive. We just added a Dot in another room and wow - it honestly relaxes me to not hear it anymore! My challenge (likely shared by others here): Start using Alexa with Play:1 speakers only to find out many interactions with the Echo would not route to the Sonos (e.g. flash briefing, weather). So we purchased two Play One speakers to fix that problem, but which added this new one. My hope of an update to remove/change that sound are keeping me holding onto these speakers for now, at least until the return period ends. But based on a year of requests and nothing but "Amazon makes us do it", that hope is almost zero. I'm guessing the only solution is a redesigned speaker with an "Amazon approved" visual indication. Sad (and ironic) predicament for what is otherwise a beautiful sounding piece of technology.
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Trending Lyricist I
Dec 6, 2018 2:53 AM UTC
Sonos please answer. Is there at least a timeline that can be presented please? At least present us the information concerning what the delay is resulting from.
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jgatie
Dec 6, 2018 4:24 AM UTC
Sonos please answer. Is there at least a timeline that can be presented please? At least present us the information concerning what the delay is resulting from.

What "delay" are you speaking about? Sonos has never presented a timeline for changing this functionality, nor have they ever stated it would be changed at all.
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Trending Lyricist I
Dec 6, 2018 12:52 PM UTC
Earlier post indicated that the request would be taken back to developers and also there was reference to work being done on the matter. Since those posts, no further response concerning status. That's the "delay". You can feel free to word as you please if you believe it can help. Also, there was not a definitive, "We cannot do anything about it". That also would have helped conclude this matter.
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Trending Lyricist I
Dec 8, 2018 12:00 AM UTC
Folks, got a definitive answer to the question concerning if they can do ANYTHING about the tone.

NO

Disappointed. Being a programmer, especially so.
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Lyricist III
Dec 9, 2018 12:28 PM UTC
Please add me to the list.

Just bought a Beam and found this ridiculously long thread 10 mins later when I was trying to turn off the tone
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Master T
Prodigy I
Dec 9, 2018 3:52 PM UTC
Folks, got a definitive answer to the question concerning if they can do ANYTHING about the tone.
NO.


Source?
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Lyricist III
Dec 9, 2018 9:11 PM UTC
Folks, got a definitive answer to the question concerning if they can do ANYTHING about the tone.
NO.


Source?


History?🆒
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Contributor I
Dec 14, 2018 12:21 AM UTC
I probably could live with the acknowledgment bong but it drives my poor dog insane! So, the microphone is always turned off, and I might as well have bought PlayOnes.
It is policy, not technology, which is barring a solution, in my opinion.
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Trending Lyricist I
Dec 14, 2018 1:04 AM UTC
Hmmm..... I posted a reply with a link to the posting that was sent concerning Sonos not doing anything further but it did not make it here. Will try again. Sorry folks for not noticing earlier
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