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Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Ryan S
Ryan SAnswer
Retired Sonos Staff
Jan 29, 2019 5:01 PM UTC
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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313 replies

Collaborator II
Nov 25, 2018 10:35 AM UTC
+1 on this, just got the beam and this is the first thing I want to change. 10 month old topic, not looking hopeful.
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Lyricist III
Nov 25, 2018 7:32 PM UTC
The team is definitely aware of this request and has been looking into it, but it's not quite at the "we're definitely doing this" stage. I don't have any specifics I can let you in on, but it hasn't been forgotten or disregarded. The development team is working on a lot of things at the moment. I'll let you know if there are any details I can share.

Anything new to share nearly half a year later, Ryan?


Heh. Smooth. Get an email saying my question has been answered linking to the year old post stacked at the top of this thread.

Guess that answers the question tho. Will return, and revisit down the road. Maybe Google will be integrated then as well.
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Ken_Griffiths
Nov 25, 2018 8:01 PM UTC

Guess that answers the question tho. Will return, and revisit down the road. Maybe Google will be integrated then as well.

I plan to keep returning to this thread too, as the tone surely must drive everyone 'nuts'. It’s not the most endearing sound to listen to, day in, day out.
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Lyricist III
Nov 25, 2018 8:15 PM UTC

Guess that answers the question tho. Will return, and revisit down the road. Maybe Google will be integrated then as well.


It’s not the most endearing sound to listen to, day in, day out.


That's the thing for me, it's not only untoggleable (new word?), but it's basically an error message sound from Windows 98.
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Lyricist I
Nov 26, 2018 1:01 PM UTC
I'd like to add my voice to the chorus of annoyance at the bong....it actually stops alexa from hearing the command. Just bought the beam as well and am seriously disappointed to learn that this goes back to the Play Ones. It would take virtually no code to allow for this to be disabled. You don't even need to change your apps, how about a command we can speak like "alexa turn that damned noise off!" then push out a firmware update and you are done.
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Lyricist I
Nov 27, 2018 6:44 AM UTC
Another person adding to the request that this be sorted please Sonos. I just bought two new Ones. One for the kitchen and bedroom. I had an echo dot in the bedroom previously as my alarm, morning briefing etc. and a play 1 for music. I'm now reverting to the dot and switching off all voice in the One. The chime is the most annoying part but the dsmall led light is a pain too.
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Lyricist III
Nov 27, 2018 10:17 PM UTC
Bing-bong, bing-bong! Who's the sound we hate to hear? Bing-bong, bing-bong! My Sonos One was cool until... BING-BONG, BING-BONG!

Poor little One - you will never be free of this, will you? I know, I know, big Amazon makes you do it. It's OK. I feel sorry for you, but I will likely return you. Your audible burps are destroying the peaceful soundscape you were bought to provide.
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Lyricist II
Nov 28, 2018 2:30 PM UTC
Fix this. Just fix it. Hundreds of messages asking for it, 5 minutes of a programmers time to fix.

STOP THE ALEXA BONG

#sonos #sonosone #stopthebong
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Master T
Prodigy I
Nov 28, 2018 9:20 PM UTC
Fix this. Just fix it. Hundreds of messages asking for it, 5 minutes of a programmers time to fix.

As has been discussed here many, many times, the decision is probably not up to Sonos. Amazon chose that sound (it's off by default their devices) and most likely decides who has to use it and when. I suspect that the little light on Sonos One isn't sufficient to satisfy Amazon that users will know when the Sonos One is listening.

But yeah, I hate it too. 😃
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Lyricist III
Nov 28, 2018 9:42 PM UTC
Personally I’m holding out for the long awaited Google Assistant integration then I can lose the bongs and Alexa altogether..... yeah I know......
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