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Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36117 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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Best answer by Ryan S
Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

313 replies

Contributor II
October 22, 2018
Yessssssss!! Why hasn't this been done? I am returning both of my Sonos ones to Amazon this week because of this. I'll wait until they get this right (or someone else does - I notice a lot more choices are coming by this holiday season).
Lyricist II
November 4, 2018
Come on Sonos, why aren't you listing to your customers feedback?
This has been an ongoing issue for 12 months at least and you've done nothing.
At least Amazon listened and removed the "OK" from the Echos.
Any business that doesn't react to feedback, especially from the very people that keep you in business, is never going to create lasting relationships and lose any potential repeat business.
Lyricist II
November 4, 2018
Can’t believe they haven’t made this an option to turn off and replace with the power light flashing or something. Would be MUCH better. I dont say Alexa, then wait for the tone, then say something... i say it all in one go and I’m talking over the tone which is completely counterintuitive. The tone is also way louder than everything else. You have a problem here, that a lot of people are complaining about, that is connected to other issues (like alexas volume when speaking being too loud). Any chance of sorting it out Sonos? Update would be appreciated....
FIDO87456
Lyricist II
November 5, 2018
+ 1, My shiny new Beam arrived on Saturday, I absolutely love the sound for music and movies, but the loud acknowledgement noise, and Alexa shouting 'PLAYING whatever' at me, currently make the voice control unusable.
Still deciding whether or not this is a deal breaker for me. Reading this thread and seeing how many months people have been begging for a fix is making me lean towards returning it rather than waiting for a fix that may or may not materialise...
Ken_Griffiths
November 5, 2018
+ 1, My shiny new Beam arrived on Saturday, I absolutely love the sound for music and movies, but the loud acknowledgement noise, and Alexa shouting 'PLAYING whatever' at me, currently make the voice control unusable.
Still deciding whether or not this is a deal breaker for me. Reading this thread and seeing how many months people have been begging for a fix is making me lean towards returning it rather than waiting for a fix that may or may not materialise...
I believe it’s called the 'notification tone' by Amazon .. I hate it too. Whilst ideally I would like it gone completely, I wouldn’t mind if I could change it to something like Alexa now uses for 'OK' when the Echo devices are set to 'brief mode'.

Give me 'anything' except the current (aggravating) tone that we have now. ???
Lyricist I
November 19, 2018
I am astonished that this has still not yet been solved.
The notification sound aka "Bong" after the word Alexa makes the integration with Amazon's Alexa system of very low use.

And beware if you havent already bought it - this unit will bong so loudly that it interferes with other Alexa devices from hearing. Also the loud noise makes it's use anywhere near bedrooms pointless.
All SONOS-Alexa products are affected.

I would like to suggest the following:
1. Everyone affected please reply.
2. Everyone who used Amazon to buy their SONOS goes and gives purchaser-confirmed 1-star rated feedback today on the Amazon website - and make it clear we are not sure whether it is SONOS just being ignorant with its community or whether Amazon is behind it.
3. If you bought it elsewhere still give feedback.
4. Also spread the feedback onto the new Bar product.

Fix this SONOS please - I have loads of your products - they are great - but this one was expensive and your reputation with me is in ruins.
Lyricist I
November 22, 2018
This really should be fixed as a priority. Amazon has added brief AND whisper mode to all of their devices.
Lyricist I
November 22, 2018
I'm staggered that this is still unfixed. We've had Beam and a One for a day and already both of us have started to go crazy at what feels like an error tone. Horrible to the point where we're sending the One back.
Lyricist III
November 24, 2018
I read through this thread and thought it can’t be they bad can it?

Well yes. Yes it is. Especially when follow on is enabled and/or the volume was previously set high or is high.

I gave it a week and decided it’s not for me. Seeing this thread is over a year old with no action, it’s obvious Sonos ain’t going to change anything, so back they go.

Shame as if the alert could be disabled and maybe have an independent volume for Alexa these would have been great.

Echo dot + *insert other speakers here* here we come I guess.
Lyricist III
November 24, 2018
The team is definitely aware of this request and has been looking into it, but it's not quite at the "we're definitely doing this" stage. I don't have any specifics I can let you in on, but it hasn't been forgotten or disregarded. The development team is working on a lot of things at the moment. I'll let you know if there are any details I can share.

Anything new to share nearly half a year later, Ryan?