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Rivals United
Contributor I
Oct 24, 2017 10:09 PM UTC
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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    Ryan S
    Ryan SAnswer
    Retired Sonos Staff
    Jan 29, 2019 5:01 PM UTC
    Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.
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    kernowkenn
    Contributor I
    Sep 20, 2018 8:13 PM UTC
    I Wish I had read this thread before buying my Sonos Ones. This unnecessary BEEP after saying Alexa is Bl*****y annoying and distracting. Come on Sonos. You have been promising us monthly updates so let’s get rid of this Noise in the next one and keep us happy customers.
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      jrush
      Lyricist I
      Sep 28, 2018 4:39 AM UTC
      Tacking onto this. The beep is incredibly jarring and totally ruins the otherwise great experience that I’m sure y’all worked really hard on building
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        huey01
        Lyricist I
        Sep 29, 2018 2:06 AM UTC
        Agree. I had been waiting for Alexa integration to upgrade my surround sound (Beam + 1's). But the Alexa is so bad with the beep vs. the normal Echo's that I might have to return the system.
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          Jacqueschoquette
          Lyricist I
          Oct 6, 2018 9:25 AM UTC
          Long time Alexa user. Just “upgraded” to sonos one today within 10 minutes of finishing the setup I found myself on this page. Will be returning this unit to Best Buy as that stupid chime is annoying. Has sonos even Responded to this thread yet? Disappointing to say the least.
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            Gally12
            Contributor I
            Oct 11, 2018 1:45 AM UTC
            Also erm... reaching out to you. Love my new One - my first Sonos experience - and generally pleased with the Alexa function. However I also find the post-'Alexa' tone very irritating so really want the option to either turn off or reduce volume (without affecting voice volume).
            PLEASE!

            Yes, please! This noise is way too loud and either interrupts my speaking or interferes with Alexa being able to hear me. Very frustrating!
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              pwilliams73625
              Lyricist I
              Oct 17, 2018 10:12 AM UTC
              +1. It's all been said but still not addressed.
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                Master T
                Master T
                Prodigy I
                Oct 20, 2018 4:30 PM UTC
                The wake sound is definitely not a good companion to Alexa's new whisper mode. 😞
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                  Parkerthon
                  Lyricist III
                  Oct 21, 2018 5:08 AM UTC
                  YES. The new whisper mode is further evidence of how important subtle voice command interaction are to Voice AI providers. Please have the developers prioritize this on their roadmap as this is clashing directly with this key feature. A quieter tone would immensely better. This should be an easy override in the app at least.
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                    Ken_Griffiths
                    Ken_Griffiths
                    Oct 21, 2018 1:36 PM UTC
                    YES. The new whisper mode is further evidence of how important subtle voice command interaction are to Voice AI providers. Please have the developers prioritize this on their roadmap as this is clashing directly with this key feature. A quieter tone would immensely better. This should be an easy override in the app at least.
                    No 'notification' tone at all to the Alexa wake word, would be even better .. I hate the tone...

                    I love the new Alexa 'brief mode' and it works even better with the 'notification tone' turned off in each of the Amazon Echo devices 'Settings/Sounds'... I’ve switched all mine off.

                    Just wish I could do the same for each of my Sonos devices.
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                      Smilja
                      Smilja
                      Oct 21, 2018 2:04 PM UTC
                      YES. The new whisper mode is further evidence of how important subtle voice command interaction are to Voice AI providers. Please have the developers prioritize this on their roadmap as this is clashing directly with this key feature. A quieter tone would immensely better. This should be an easy override in the app at least.
                      Do you mean the Sonos Controller app? You can't set Alexa preferences in the Sonos app, that's only possible within the Alexa app.
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