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Rivals United
Contributor I
October 24, 2017
Answered

Disable Sonos One Alexa from playing a sound when I say "Alexa"

  • October 24, 2017
  • 313 replies
  • 36117 views
I just set up a Sonos One with Alexa and the sound is noticeably better than the Amazon Echo. On the Sonos One though, each and every time I call "Alexa" it plays some kind of acknowledgement tone. When I call my Echo or Dot, thankfully there is no such tone. Is there anyway to disable it?
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    Best answer by Ryan S
    Hi everyone, starting today with Sonos 10.0, you can go into the Sonos room settings in the Sonos app, and turn off the wake sound for Alexa on Sonos One and Sonos Beam speakers.

    313 replies

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    mehrlich4
    Lyricist I
    August 4, 2018
    Add my vote. At least disable, if possible, would also be able to change tone.
      Parkerthon
      Lyricist III
      August 9, 2018
      Honestly, I hate using Alexa with Sonos because of it but I deal because the sonos sound/platform is so superior for streaming music. The chime sound is very loud and grating. When alexa wakes accidentally when we have the volume up from playing music previously it makes the whole room jump. So we mute the mic to prevent this. It might be good for dev testing purposes, but it’s horrible for home use. What’s the point of marketing this feature if customers come to loathe it? I really hope this feature request to simply be able to turn this obnoxious chime off is in the pipeline. If you really want crossovers from voice assistants buying into sonos, this kind of thing is really glaring. I’ve had several guests comment negatively on it almost in the same breath that they compliment the remarkable sound quality and subtle speaker profile. It’s probably cost you 4 new customers just visiting my house.
        cdlees
        Lyricist I
        August 16, 2018
        Please Sonos. Just fix this. I can’t believe this is a biggy. Got two Sonos Ones this week and it’s driving me nuts. One is permanently mic-muted which is a real shame as the blend of Sonos and Alexa was a huge factor for me...
          Ken_Griffiths
          Ken_Griffiths
          August 16, 2018
          Please Sonos. Just fix this. I can’t believe this is a biggy. Got two Sonos Ones this week and it’s driving me nuts. One is permanently mic-muted which is a real shame as the blend of Sonos and Alexa was a huge factor for me...
          Yes, it drives me nuts too, but this needs the 'Notification' tone (that's it’s official name) turned off in the Alexa App 'Device Settings' with a toggle switch. The switch is present on all the Amazon echo devices, but it’s not yet in place on the Sonos devices. It’s probably Amazon that need to do this in their Alexa App. Wish they would hurry up and sort it.
            BLTate
            Lyricist I
            August 31, 2018
            Adding my vote to this. It’s obnoxious, and should be incredibly easy to create an option to disable.
              bregal
              Lyricist I
              September 4, 2018
              This problem and and the inability to change wake word are very large annoyances. Sonos please fix!
                quietlion
                Lyricist I
                September 8, 2018
                How has this not been fixed yet? It's aesthetically and functionally awful. So incongruous with the rest of Sonos.
                  seb414
                  Lyricist II
                  September 19, 2018
                  BONG!!!!! Grrrrrrrrr!!!!!!!
                    seb414
                    Lyricist II
                    September 19, 2018
                    Alexa is playing on another device. Would you like it to play on this one instead? Grrrrrrrrrrrrrr!!!!!!!
                      seb414
                      Lyricist II
                      September 19, 2018
                      Why the fridge magnet do you have to repeat everything i ask you to play. I'm not f...ing stupid. Just shut up and play my music....stop f....ing beeping at me.....BEEEEEEEEP
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