Disable Sonos One Alexa from playing a sound when I say "Alexa"

Vumad,

I think you are being a bit unfair in your accusation here against Ryan. It’s clear from his reply, that the Sonos team are aware of this issue, but clearly Ryan cannot say any more about it. It’s quite common knowledge that on June 6th the company announced the new Sonos Beam and in the course of that announcement it was said that AirPlay 2 would be released on Sonos sometime in July (though not necessarily at the same time as the Beam launch date) so I reckon the developers and testers are working on the AirPlay-2 issue at the present time.

It’s clear Sonos can’t provide anything further on the 'voice audio feedback' sound, or 'Boing' as you call it in your post... it probably is a collaborative thing with Amazon, as you say, and these things may need agreement and testing on both sides, but I think it is clear from the announcements made on the 6th, that AirPlay-2 is likely to be the priority at the moment.

I think this calls for a tiny bit of patience, rather than trying to 'shoot down the messenger'. I’m sure Ryan is being as truthful as he can be right now. It’s rather a shame that you don’t believe any of it, particularly when we all know that other 'already announced' things are coming down the track.

Politely +1, would love to disable this sound/tone

Please also voice your concerns to Amazon. They have a deserved reputation for acting on customer feedback and I can speak from experience (I used to work there, although not in the Alexa/Echo teams) that Amazon's product managers & engineers care more about customer feedback than any other input.

Use the feedback form in the Alexa app/web interface, let them know that you dislike the sound, and what you'd prefer instead (e.g. option to disable, or to choose a less "error condition" sound). For maximum impact be clear and constructive. You don't have to be brief, but it helps not to obscure your point with waffle.

Bear in mind they may already have a change planned, or at least in their roadmap, but not everything gets to the front of the queue. Volume of feedback is a major way to get a change prioritised.

Agree with all the others Please provide an option to turn off the tone and also adjust Alexa voice level. WAF has plummeted due to these issues.

This is extremely disappointing. I’ve had the device for 2 hours, and I hate this feature. How can this many people have the same issue for 6 months and it not be resolved?

+1 would be great to turn off the chime

Just got the beam. Would love to be able to turn the sound off.

How is this STILL not addressed? This by far the most annoying and intrusive feature ever. I’m not a moron, if I say Alexa I know the next thing I do is give a command. On top of that if it’s the middle of the night and I ask Alexa something this LOUD sound disturbs my environment. And why does it need to match the speaker volume? Does anyone at Sonos actually use this at home? It’s so poorly thought out. I mean come on guys, this is not cool.

Youve got to wonder how this wake sound got past any qa or beta testing. Given there is a perfectly capable multi colour capable LED on the device, then im not buying the whole "its an amazon requirement" thing, as they could have just had the led cycle colours just like on the echos and dots.

With the advent of siri and further products from google on the horizon, and amazon likely to be refreshing and updating the echo line to cater for tbose who want better audio quality, sonos are staring down the barrel here.

People can laugh and scoff at that if theh want, but the main complaints here relate to how poor and half baked the alexa implementation. So it very much is a race between sonos sorting the alexa implementation and amazon sorting the audio quality. Or some blindside from apple or google. The first one to sort this will be the VHS. The others will be the betamax.

Sonos have a headstart as they already have penetration into the home and a firmware update could fix several of the major issues. For them to ignore this for months on end, giving the competition time to fix their failings seems daft to me.

No one executes multiroom streaming as well as Sonos. I mean try a HomePod, this just go wrong, Sonos is very realiable. The ecosystem for blending multiroom and home audio is IMO the best as well. That’s why I stay with a device in every room. But this Alexa implementations man, this is such a bonehead move I would jump ship FAST if anyone else stepped up to the plate with a worthy solution. Not a good place to be in as a company if some of your most loyal customers are just waiting to leave.

I agree with the sentiments expressed by so many; the tone is annoying, it is too loud, it sounds like a Windows error message, it is unnecessary, and it is most unlike Sonos to behave this way. I bought a single Sonos One with the aim of getting more, but I am discouraged by this tone. Although it would be easiest to simply remove the tone why not let users adjust the tone or volume in settings if there is a requirement from Amazon?