Disable Sonos One Alexa from playing a sound when I say "Alexa"

Gee, it seems unusual that people who have vowed to never buy another Sonos product and never update again are this interested in Sonos' future feature set and market share. :8That description does not describe me 😛 , I have never "vowed" anything on these forums, I have never said I would not purchase further Sonos Products, in fact I have almost begged Sonos to release a CR300 (as Sonos have always made the best controller hardware). When it comes to updating passed 8.4 I would love to, as soon as the benefits outweigh the losses, which could be just around the corner unless you know about Sonos plans better than the rest of us.

Now can we (well you really) get back to topic of the thread? I think the points being made by el-matt0, Master T, andreslopez and others are valid, if voice control via the Sonos One is to be anything more than a "party trick" it needs to work better.

Now as a first attempt it is not too shabby and without doubt a reasonable start. It is however not the finished article and needs further work. History shows us that Sonos will issue updates aimed at improving things and that they will not announce in advance what or when those improvements will come. The first bit is great but many posters here (like me) are less than content with the second bit. A bit of communication on the matter would be breath of fresh air but probably unlikely at this point.

Please sort this out Sonos. It is SO annoying. I also note that on the Sonos One, Alexa is much slower to respond in comparison to my echo or dot. I think this is in part because of the annoying chime. It needs to make that sound and THEN it will start listening. Rather then being able to say "Alexa, what is the time", as i do with the Dot and Echo, I need to say on the Sonos One "Alexa" (wait...) "what is the time". Otherwise she doesn't hear what I say.

Sonos is a premium product, I am not sure why Sonos is putting up with this in the first place (especially when seeing the appetite for this to be amended by their customers) or why they are not breathing down the neck of Amazon getting this fixed. The fact is, Sonos One speaker does not work as well as the Amazon speakers with regards to Alexa.

Also, the chime is just a flat out annoying sound. Please fix this!

Youve got to wonder how this wake sound got past any qa or beta testing. Given there is a perfectly capable multi colour capable LED on the device, then im not buying the whole "its an amazon requirement" thing, as they could have just had the led cycle colours just like on the echos and dots.

With the advent of siri and further products from google on the horizon, and amazon likely to be refreshing and updating the echo line to cater for tbose who want better audio quality, sonos are staring down the barrel here.

People can laugh and scoff at that if theh want, but the main complaints here relate to how poor and half baked the alexa implementation. So it very much is a race between sonos sorting the alexa implementation and amazon sorting the audio quality. Or some blindside from apple or google. The first one to sort this will be the VHS. The others will be the betamax.

Sonos have a headstart as they already have penetration into the home and a firmware update could fix several of the major issues. For them to ignore this for months on end, giving the competition time to fix their failings seems daft to me.

I have a feeling this issue will only be resolved by switching over to the Google voice assistant. Maybe they don't have the same requirements. But at a minimum I won't heard that annoying loud BONG every time I say my daughter's name in the same room, once the wake word is "OK Google." In the meantime my Sonos One is just a dumb speaker linked to my Echo Dot.

Wow - 164 replies so far and that represents the tip of the iceberg of misfeature haters. Hopefully Amazon catches wind of this as it is as much of a black eye on Alexa as it is on Sonos. #stopthebloop

I hate that tone. Not just the fact of it, but also that it sounds very much like an old-school Microsoft Windows error dialog. Please give us the option to disable or change it.

My wife is using Alexa less on the One than on our old Echo because this is so off-putting.

I'm sure if Sonos commented something about it (whether it's Amazon's requirement or something that can not be removed because of privacy), but give us an answer. All I want is to be able to change the sound in some way, or disable it, as well as if there is any way to change the wake up word. But an answer like "we are working on it and the team is now informed" it is not the best response.

The team is definitely aware of this request and has been looking into it, but it's not quite at the "we're definitely doing this" stage. I don't have any specifics I can let you in on, but it hasn't been forgotten or disregarded. The development team is working on a lot of things at the moment. I'll let you know if there are any details I can share.

The team is definitely aware of this request and has been looking into it, but it's not quite at the "we're definitely doing this" stage. I don't have any specifics I can let you in on, but it hasn't been forgotten or disregarded. The development team is working on a lot of things at the moment. I'll let you know if there are any details I can share.
I read your words Ryan S but frankly I don't believe any of it. If I were a betting man then I'd put my money on this being down to the relationship between Sonos and Amazon, and it's Amazon that want the 'Boing' retained such that a Sonos One is less friendly than an Amazon Echo. As has previously been mentioned, you already flash the top LED when "Alexa" is detected so why does there need to be a 'Boing' at all? An Echo Dot flashes the light but there is no accompanying sound - why can't the Sonos One behave in a similar way? I think we deserve a clear and honest answer on this matter and not "The team is definitely aware of this request and has been looking into it"

Just got the Sonos One and the beep drives my dog crazy the same way a thunderstorm does. If this continues it has to be returned.