Disable Sonos One Alexa from playing a sound when I say "Alexa"

+1 Please allow to disable wake chime!

My first post here. Please enable option to disable wake chime. Also, please be more responsive to customers. There’s few things that savvy consumers hate more than fake customer service that exists to temporarily placate rather than actually solve issues.

Absolutely gutted. Just being staying at a friend's house and loved the play 1 / echo for user experience. Thought I was really smug setting up my house with 7 of the new integrated Alexa sonos ones. Not only is the response sound annoying (particularly unecessary and irritating when jus skipping tracks) but you can't speak fluidly to it anymore. These are going straight back to John Lewis tomorrow. Ridiculous.

I agree but would prefer if you would enable the same options as for Echo, namely (a) to disable all response tones, (b) to enable Acknowledgement that Alexa awoke and is ready for a command--the way it is now, or c) response tone to indicate that Alexa heard and is processing the command (which is the way I had my echo set).

Totally agree. Remove or at the very least lower volume of wake sound!

Please disable this annoying beep. Not only does it fluctuate with the last set volume, it interferes with my ability to say the command because the Sonos hears the beep instead of me.

This should be a quick fix and I can't believe it hasn't been corrected yet.

Come on!!!

Please disable this annoying beep. Not only does it fluctuate with the last set volume, it interferes with my ability to say the command because the Sonos hears the beep instead of me.

This should be a quick fix and I can't believe it hasn't been corrected yet.

Come on!!! Hi Ryan S have you already heard back from the team? Very curious to understand expected timeline to implement. Does not seem to be a very big change but more/less a small software update isn't it?
There isn't any official word yet, but I'll let you know if there's anything to share. We'll make sure the team knows the level of interest that we're hearing from you all too.

Still waiting...

Thanks for sharing everyone! @curlyel, there isn't currently a change in status for the request that I can share. There's a lot that the team is working on but I can't speak to the tone specifically right now. We do make sure that the team knows how many people are asking for what features so they know which ones are the highest in demand.

I'll be sure to let you know when I hear anything new that can be shared.

What a worthless corporate bullshit response. Do something.

No more Sonos for me until this is fixed. I'm actually upset that I gave away my $30 dot thinking this would easily replace it. Boy was I wrong...

Reading through all these similar requests and the length of time it's taken your company to do nothing to even suggest you're working on a fix is asinine.

A dot functions better than your product. Think about that...

Add my name to the list. I finally bought a Play One to see how the integrated experience would be. I was already aware that some features (like calling and intercom) were not currently available. Didn’t see this coming though.

I don’t think we will get used to it and it is annoying that it is different than all our other Alexa devices. Probably will just disable the Alexa features and will hold off on buying any more Ones until this is resolved.

I still have faith in sonos and expect they will resolve this as soon as they can.

The tone may be a dealbreaker for me. My daughter’s name is Alexis so we’ve been using “computer” as the wake work on our echo devices.

I know we can’t change the wake word on Sonos, so at least allow us to disable the bong! Now with my new Sonos One in the room it’s “bonging” constantly when I’m talking to my daughter.

“Alexis (BONG) what do you want for breakfast?”

“Did you finish your homework Alexis (BONG)?”

Aaaargh!!! Fatal flaw in an otherwise great product. At this point I’m thinking of just returning it to Best Buy and getting a better BT speaker for my Dot.